This CX Workshop session features Steve Boberski, Public Sector CTO at Genesys, as he explores how AI-powered experience orchestration is transforming government service delivery. Learn how natural language bots, predictive routing, and the Genesys Co-pilot enhance both customer and employee experiences while supporting compliance and security requirements such as FedRAMP and NIST 800-171. The discussion highlights how agencies can improve first-contact resolution, reduce costs, and increase satisfaction through a phased, strategic approach to AI.