Carahsoft, in conjunction with its vendor partners, sponsors hundreds of events each year, ranging from webcasts and tradeshows to executive roundtables and technology forums.
Government Events and Resources
Events
Government CX & Engagement Summit 2025
Hosted By: Carahsoft
Location: Washington, DC
As agencies strive to meet rising public expectations and a waning trust in public service, the critical intersection of technology, culture, and strategy has never been more important. Customer experience (CX) is at the forefront of the movement to enhance service delivery and revolutionize citizen engagement. But what are the best practices for developing user engagement? How can we harness not only technology but also people to elevate the government customer experience?
Join us at our Summit on Tuesday, June 3rd, as federal experts, thought leaders, and practitioners discuss how emerging technologies—such as AI, cloud platforms, and data-driven insights—are revolutionizing government CX.
Throughout the program, participants will have the opportunity to follow along two distinct tracks that cater to diverse interests and objectives: technology and culture. These two tracks will:
- Explore best practices and the role of digital transformation
- Discuss how fostering a customer-first culture can empower federal agencies to streamline operations
- Build trust and deliver exceptional experiences
Register Now
Resources
Customer Experience Beyond Memos: A How-To Guide
The recent release of the President’s Management Agenda, coupled with the president’s racial equity executive order and anticipated customer experience EO have put the spotlight on customer experience in a fresh, urgent, and elevated way. Core to the administration is how agencies foster equitable experiences both within their workforces and for the public.
This guide will serve as a journey map that lays out:
- What is fueling a renewed focus on CX in government
- What is new under the current administration
- How agencies are laying the groundwork for a new era of CX in the public sector
- How Adobe is making equitable digital experiences a reality
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