Government CFO and CAO organizations have often struggled with audibility and cash management due to a lack of visibility into financial and procurement processes. A digital twin allows an agency to look at a visual depiction of how all financial processes are running in real-time. This session demystified the digital twin ...

With the transformation of ServiceNow in organizations from an ITSM solution to a platform-of-platforms, there is a greater need to define the role of a platform owner independent of specific domain areas. Instead, the platform owner is a provider of services, governance, and facilitator for citizen ...