Carahsoft, in conjunction with its vendor partners, sponsors hundreds of events each year, ranging from webcasts and tradeshows to executive roundtables and technology forums.

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ServiceNow

Better Together Series: ServiceNow Enterprise Architecture + ITAM


Event Date: May 15, 2025
Hosted By: ServiceNow & Carahsoft

In this webinar, attendees learned how ServiceNow supports agencies in optimizing their IT asset estate through a combined deployment of ServiceNow’s Enterprise Architecture (EA) product with our IT Asset Management (ITAM), Hardware Asset Management (HAM) and/or Software Asset Management (SAM) offerings.

Key outcomes included: enabling AI-optimized asset planning, ensuring asset alignment to needed capabilities and mission priorities, and maintaining asset readiness with the industry-leading asset lifecycle management solution.

Mission challenge addressed: Agencies often face information silos and a disconnect between the top-down strategy defined by enterprise architects and IT leadership, and the bottom-up insight from the day-to-day operation of enterprise IT assets used by agency workers.
This gap between strategic and operational perspectives can increase risk during new IT deployments, enterprise-wide updates, and other critical programs—or cause unacceptable delays.
The webinar explored how agencies can automate and enhance the enterprise IT process of deploying authorized assets into service by leveraging Software Asset Management and Hardware Asset Management workflows, along with the Technology Reference Model from Enterprise Architecture. With this combined solution, agencies can elevate the interplay of asset lifecycle data with asset strategy and management. The “better together” solution helps inform both domains—enabling organizations to make faster, more informed decisions.

Topics covered included:

  • Delivering optimized strategy and IT management across the asset portfolio
  • Dramatically reducing the timeline from purchasing a new technology to deploying it to users across the enterprise
  • Leveraging SAM, EA, and our Service Catalog offering to manage IT asset onboarding and portfolio rationalization
  • Defining, tracking, and actioning IT asset lifecycle stages across the portfolio to maximize critical IT investments

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Resources


Minnesota DEED Helps Residents Prepare for In-Demand Jobs With Accessible Online Learning
Case Study

Minnesota DEED Helps Residents Prepare for In-Demand Jobs With Accessible Online Learning

The Minnesota Department of Employment and Economic Development (DEED) supports unemployed and displaced workers in acquiring skills for high-demand jobs, especially as traditional in-person training became inaccessible due to transportation, childcare, and health and safety challenges. Discover how Coursera provided a free online option to help those suffering in Minnesota.


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