While ServiceNow is often associated with IT service management, its true potential lies in transforming how government operates across every department. From HR and legal to procurement and citizen-facing services, agencies are using ServiceNow to streamline workflows, improve collaboration, and deliver better outcomes for employees and constituents alike.

In this fireside-style discussion, ServiceNow experts explored how government organizations can unlock enterprise-wide value from ServiceNow — moving from isolated process improvements to holistic digital transformation. Attendees learned how to identify high-impact workflows, align initiatives with strategic goals, and measure success in ways that matter to both agency leaders and citizens.

The session featured real-world examples from public sector implementations and provided proven approaches for driving efficiency, transparency, and service delivery across the enterprise.