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Carahsoft, in conjunction with its vendor partners, sponsors hundreds of events each year, ranging from webcasts and tradeshows to executive roundtables and technology forums.
Government Events and Resources
Events
3CLogic
How the State of Delaware's Department of Labor Streamlined its Citizen Services for Unemployment and Fraud Claims
Event Date: May 18, 2022
Hosted By: 3CLogic & Carahsoft
Hosted By: 3CLogic & Carahsoft
As government agencies seek to digitally transform citizen services, discover how the State of Delaware’s Department of Labor optimized its fraud and unemployment services to deliver faster responses and resolutions to incoming citizen inquiries with 3CLogic.
During this Webinar, attendees learned how the State of Delaware:
- Leveraged speech transcription and automated workflows integrated within ServiceNow to reduce the processing time of new fraud claims
- Scaled its ability to meet increased call volumes relating to citizen unemployment inquires without increasing agent headcount
- Improved its citizen experience with intelligent IVR call flows, while reducing manual agent task and data entry
- Optimized its ability to analyze the quality of its citizen engagements with ServiceNow-integrated call analytics and actionable insights
- Enhanced its use of ServiceNow's platform with a natively embedded voice solution
Fill out the form below to view this archived event.