Digital transformation has altered the way customers interact with contact centers, causing a direct impact on customer experience and satisfaction. While organizations look to modernize their contact centers, it is just as important to monitor and understand the impact of these changes on the customer. Qualtrics XM Discover for Contact Centers Solution leverages the industry’s best AI-powered text analytics and Natural Language Understanding to provide in-depth evaluations of customer interactions. To learn more about this solution, please read our brief three-page resource.