Carahsoft, in conjunction with its vendor partners, sponsors hundreds of events each year, ranging from webcasts and tradeshows to executive roundtables and technology forums.
As one of the largest 311 services in North America, this municipal service platform handles over 20 million calls every year. They streamlined their service by upgrading their IVR to an intelligent, conversational platform with Nuance Natural Language Understanding technology. Now, citizens can use natural speech in English or in Spanish to explain their enquiry, and the platform will provide the information they need or our route them to the appropriate service area for hands-on support.
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