Customer experience is one of the most important pillars of success for an organization, and in a recent study, it is the number-one strategy businesses are using to recover from the pandemic. Customer education and training largely contributes to a positive experience by driving engagement, improving relations, and increasing overall customer satisfaction.
Watch this on-demand webinar to learn how a next generation learning management system (LMS), Adobe Learning Manager (formerly Adobe Captivate Prime), can aid in growing your business, maximizing customer satisfaction and retention, and increasing product/service awareness.
Specifically, this webinar covers:
- Delivering a personalized learning experience with AI-powered recommendation engines
- Keeping customers engaged with gamified progress tracking and positive competitiveness
- Tracking customer content consumption and acting based on your learners' interests
- Encouraging proactive learning to keep customers engaged and retained
Watch now to learn how to strengthen your customers' learning experiences!