Throughout the program, participants had the opportunity to follow along two distinct tracks that cater to diverse interests and objectives: technology and culture. These two tracks covered the following topics:

• Engaging you in conversation surrounding the digital transformation of CX
• Discussing top challenges and opportunities presented by digital transformation
• Exploring the integration of new technologies
• Discussing leadership, diversity, equity, and inclusion, and the importance of cultivating a positive work environment

Hear from Zoom's Head of Public Sector in the Culture Track: Leading the Way  

How does the employee experience impact the customer experience? This session explores the connection between the two, the strategies leaders are using to drive these organizational changes, and best practices to put into place.