AVAILABLE 24x7
888.662.2724
AVAILABLE 24x7
(888) 66CARAH
Fast & Accurate
Request A Quote
Quick Response
Chat With Us
Carahsoft, in conjunction with its vendor partners, sponsors hundreds of events each year, ranging from webcasts and tradeshows to executive roundtables and technology forums.
Government Events and Resources
Events
Genesys
Georgia: Revolutionizing Customer Experience
Event Date: September 26, 2023
Hosted By: Genesys, TTEC Digital & Carahsoft
Hosted By: Genesys, TTEC Digital & Carahsoft
In the ever-evolving landscape of information technology, government seeks to redefine the boundaries of innovation and efficiency. As the state moves towards a future where seamless connectivity and unparalleled user experiences are paramount, the strategic partnership with Genesys, a global leader in customer experience solutions, emerges as a powerful catalyst for this transformation. Carahsoft, TTEC Digital, and Genesys had an insightful webinar.
This webinar displayed a world of possibilities, illustrating how Genesys' cutting-edge solutions can elevate Georgia's information technology mission to unprecedented heights. Our esteemed panel of experts delved into a range of topics, exploring how Genesys can empower the state to:
- Enhance Citizen Engagement: Discovered how Genesys' omnichannel communication tools can revolutionize citizen engagement, making government services more accessible, personalized, and efficient than ever before.
- Streamline Government Operations: Explored how Genesys' AI-powered automation and intelligent routing capabilities can optimize internal processes, enabling public agencies to operate at peak efficiency and deliver results with remarkable speed.
- Data-Driven Decision Making: Uncovered the potential of Genesys' advanced analytics and reporting features, empowering Georgia's decision-makers with real-time insights and data-driven strategies to foster informed agile governance.
- Seamless Interagency Collaboration: Witnessed how Genesys' cloud-based architecture can facilitate seamless collaboration among various state agencies, fostering a unified ecosystem dedicated to the citizens' well-being.
TTEC Digital, Carahsoft, AWS, and Genesys had this webinar to give exclusive insights into how our collaboration aligns with the state's technology mission, steering it toward a future where innovation, accessibility, and excellence intersect.
Please don't hesitate to reach out with any questions.
Fill out the form below to view this archived event.
Resources
Featured
Scaling Elasticsearch for enterprise use cases can be challenging, especially when dealing with massive datasets, complex joins, and the need for real-time performance. At Siren, we’ve worked with organizations facing these exact challenges, and we’ve developed Siren Federate as a powerf...
The International Association of Chiefs of Police (IACP) is a premier gathering for law enforcement and partners. Discover the top five insights of the event.
Virtual training has become essential, but many organizations are still searching for the right approach. Access Adobe’s new Forrester-backed study which examines where teams are getting stuck, what’s changing in the market, and what leaders should be thinking about next.
The process optimization phase focuses on identifying workflow bottlenecks, assessing security tool integration, and enhancing automation for faster responses, while testing operations under simulated stress conditions. Detection engineering involves refining detection rules, integrating tools and d...
Discover AI with Prepared. This comprehensive toolkit offers an overview of AI, explores how 911 centers can optimize AI to mitigate staffing shortages and cope with increasing call volumes, and discusses its role in streamlining data. Gain deeper knowledge with two detailed use cases.
For far too long, staff at government warehouse and distribution centers have been working with aging infrastructure and obsolete technology, creating cybersecurity risks and inefficient supply chain operations. Today's Civilian and Defense agencies require the right IT solutions to modernize. A...
Persistent virtual training environments give public safety, defense, and emergency management teams a secure, interactive space to build and maintain critical skills. Unlike standard meeting tools, these platforms are designed for mission readiness—keeping training continuous, engaging, and a...
Managing multiple monitoring systems is costing you visibility, time, and money. Our guide, How to Centralize Your Monitoring Services, shows you how to unify your physical, digital, and legacy systems to eliminate blind spots and cut costs. Fill out the form to access the guide and start simplifyin...
Learn how the all-in-one Siren platform empowers law enforcement with actionable data.
ForceMetrics enables responders to make informed decisions in seconds. In this solution infographic, get a quick glimpse into how ForceMetrics promotes understanding safety to remove common roadblocks and barriers.