Carahsoft, in conjunction with its vendor partners, sponsors hundreds of events each year, ranging from webcasts and tradeshows to executive roundtables and technology forums.

Government Events and Resources

Events

Citibot_Logo_Carahsoft.png
Multi-Vendor

How AI and Machine Learning Powered Chatbots Are Saving Government Agencies Time and Money


Event Date: May 13, 2021
Hosted By: Citibot & Carahsoft
While customer service chatbots are commonplace on websites in the private sector, they are just now appearing on government websites. Early results show chatbots can increase customer satisfaction while saving agencies both time and money.

Watch the on-demand recording of our complimentary webinar to discover how Citibot's automated chat solutions help federal, state, and local governments achieve operational excellence, increase citizen engagement, and provide a modern customer service experience for residents.

This webinar discussed how Citibot, with the support of AWS, can:
  • Build a personalized knowledgebase to rapidly deploy a customer service chatbot using cutting edge machine learning technology
  • Generate conversational data to improve government effectiveness in real time
  • Make machine learning and AI more accessible for the everyday IT practitioner with AWS machine learning expert Jean-Pierre and his team

Featured Speakers:


Jean-Pierre Dodel
Sr. Product Manager,
Amazon Web Services

Bratton Riley
Founder and CEO,
Citibot



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Resources

Okta + ServiceNow: Modernizing Federal Operations
Datasheet

Okta + ServiceNow: Modernizing Federal Operations

The Okta and ServiceNow joint solution offers an innovative, modern approach to overcoming the challenges federal agencies face. It balances service provision and security, streamlines operations, and helps IT teams focus on mission-critical tasks.


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