In today's rapidly evolving digital landscape, it is crucial for agencies to embrace innovative solutions that can enhance user experiences, increase efficiency, and drive engagement.   Recently, MCS Tampa & Genesys held a webinar where our expert panelists explored the ...

GTS & Genesys recently hosted Part 3 of our Delivering a Seamless Student Experience series to demonstrate how to create a student experience with data & AI using a cloud-based platform. Attendees heard from a fellow University about the transition to Genesys and GTS, what it was like, and how it ...

In 2021, President Biden used executive action to guarantee that citizens have a smooth and successful experience when dealing with the government. This new degree of customer service aspires to guarantee that people's resources are not wasted, reviving faith in the government and making interactions more ...