Learn

In this whitepaper, we will discuss the emergence of a new category of HR and workforce productivity software, the employee experience platform (EXP). The EXP provides middleware connectivity, case management, process management, and knowledge management to help companies give their employees a sing...

The city and county of Denver is committed to information security and wanted to automate its governance, risk, and compliance (GRC) to optimize processes and strengthen regulatory compliance.

There is a tremendous amount of pressure on IT staff in government agencies to do “more with less,” adopt digital transformation, and develop innovative ideas. Unfortunately, there are an array of strategic issues and challenges that are creating delays and bottlenecks. ServiceNow is changi...

The risk of being audited by software publishers has never been greater. Complex licensing models created by software vendors, combined with the emergence of IoT (Internet of Things) and BYOD (Bring Your Own Device), has created an environment where organizations grow increasingly dependent on manag...

Security teams today are inundated with alerts and information from a growing number of siloed point solutions. In parallel, attacks via both known and unknown vulnerabilities continuously target critical business services, IT infrastructure, and users. These incidents and vulnerabilities lack busin...

An improved employee and customer experience is essential for successful digital transformation, but discrete service management tools create barriers to achieving this goal. With disparate data processes and an excessive amount of time and money spent on firefighting, you’re left with limited res...

It’s no secret that many organizations are under pressure to do more with the same (or even less) budget. Rapidly advancing technologies and constant change require you to work more efficiently in order to deliver transformational business projects. Unfortunately, traditional tools and processes l...

ServiceNow® Change Management enables organizations to mitigate the risks and minimize the impact of change to the business. Change Management delivers an essential part of a well-managed and governed IT environment; and, with effective ITIL–based change management, Change Management can speed up...

ServiceNow® ITOM Enterprise delivers a comprehensive and integrated set of ITOM capabilities that build seamlessly on your existing ServiceNow® IT Service Management (ITSM) investment. The process starts with making your ServiceNow Configuration Management Database (CMDB) service-aware. ServiceNow...