Carahsoft, in conjunction with its vendor partners, sponsors hundreds of events each year, ranging from webcasts and tradeshows to executive roundtables and technology forums.
In this webinar, attendees learned how Jira Service Management helps federal agencies overcome the challenges of multiple portals, complex workflows and manual processes that slow response times and drive up costs.
The session explored how to:
Consolidate service requests into a single, user-friendly portal
Automate routing to reduce manual steps
Strengthen compliance while cutting costs
Enable teams to focus on mission success instead of administrative tasks
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The Oklahoma Employment Security Commission needed a reliable way to manage thousands of RESEA appointments while meeting strict federal and state program requirements. Read this case study to learn how the OESC leveraged Salesforce and SUMO Scheduler to simplify compliance-heavy scheduling, improve participant experiences, and achieve program goals faster.
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