ServiceNow and INRY hosted an insightful webinar exploring how modern employee experience platforms are revolutionizing workforce management in corrections agencies. We discussed how strategic investments in employee experience can address critical challenges facing corrections departments today, including high turnover rates among corrections officers and complex onboarding processes for specialized roles like Corrections Health Services workers.

Our expert panel discussed practical solutions for:

• Streamlining officer onboarding to reduce time-to-productivity and improve retention

• Implementing structured career development pathways that recognize and reward institutional knowledge

• Enhancing safety incident reporting and management to protect both staff and inmates

• Leveraging automation to reduce administrative burden on supervisors and HR teams

Attendees learned how ServiceNow's Employee Experience platform provides corrections agencies with powerful tools to support their most valuable asset—their people—while improving operational efficiency and service delivery across the organization.