Carahsoft, in conjunction with its vendor partners, sponsors hundreds of events each year, ranging from webcasts and tradeshows to executive roundtables and technology forums.
Google Cloud CCAI Webinar
Some of the key points discussed in this webinar were:
How to augment an existing call center with virtual agents
How Artificial Intelligence can improve constituent interactions with government
The overall benefits to the government of implementing a scale solution
Common integration patterns to go beyond simple FAQs to fully functional agents
How analytic warehouses provide critical insights to policymakers
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