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Improving Customer and Citizen Satisfaction through the Power of Voice
Hosted By: Nuance & Carahsoft
Nuance Conversational Interactive Voice Response (IVR) enables human-like interactions allowing individuals to self-serve and successfully resolve issues within the IVR. It delivers an intuitive service experience that anticipates the caller’s needs and enables them to interact with the system naturally, in their own words. This webinar covered how the modern voice combines AI-powered speech engines to enable automated conversations that feel almost human.
During this demonstration, attendees learned about IVR features such as:
- NLU based speech recognition
- Intuitive call steering
- Personalized, proactive experience
- Predictive call handling
- Application performance reporting
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