During this webinar, experts shared how Cloud SynApps’ Agentforce is transforming the way citizens and agencies interact. Powered by Salesforce, this solution enhances citizen engagement through intuitive intake and proactive assistance, ensuring reduced processing time. 

 

Attendees learned how Cloud SynApps' Agentforce benefits various departmental services by: 

• Summarizing applications, scoring, and approval recommendations
• Automating smart replies
• Providing updates on utilization, reports, and remediation
• Drafting decision emails
• Enabling cross-divisional collaboration & support