Virginia and Maryland residents expect simple and effective government services and quick problem resolution. Improve your resident experiences by optimizing service delivery, quick information access via multiple media channels, and more using Salesforce's platform.
Attendees had the chance to see a Salesforce solutions engineer demonstrate the benefits of Salesforce 311 solution:
- Eliminated the infrastructure costs
- Integration with third-party platforms, like Twitter
- Einstein Analytics which uses artificial intelligence to analyze data
Attendees also heard from Salesforce Platinum Consulting partner, Incapsulate and how they successfully helped implement 311 systems on the Salesforce platform, providing the essential tools needed to deliver services