Event Date: September 10, 2019
Hosted By: SolarWinds
SolarWinds hosted a live, interactive government and education webinar about how SolarWinds' tightly integrated help desk and remote support software can improve IT service management.
SolarWinds' integrated tools are designed to simplify and automate help desk ticketing and remote support processes. This allows agencies and institutions to improve customer satisfaction and accelerate service delivery.
We demonstrated the integration of Web Help Desk and Dameware Remote Support solutions, discussed use cases, and went over best practices to improve service management.
Attendees learned how to:
Connect to remote computers directly from help desk trouble tickets with access to integrated IT asset information and checklists
Save remote session metadata including duration, chat history, and screenshots back into the IT tickets
Save remote session details for sessions that were started outside of the ticketing system
Use smartcard support and archive tickets by request type or other features of importance to government customers
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