Are you ready to revolutionize how you interact with your customers?
Leverage modern technology for innovative engagement
The next stop on Genesys CX Tour is New York City. Join us for an afternoon learning about cutting-edge technology that will transform your citizen engagement to meet the ever-changing customer expectations.
Deploying AI Technologies now - with Amazon Lex and Altocloud
Managing Voice, Email, Chat, Text, and Social Media through one agent interface
Collaboration and journey mapping tools to help bridge the gap between customer service, support, and marketing
Ensuring flexibility through BYO Carrier and open API Platform
Find out how public-sector employees at all levels can make a better case for Customer Experience (CX) in government. GovLoop and Genesys, a leading customer experience solutions provider, conducted a survey of 219 government employees in which respondents shared their views and challenges regarding...
GovLoop partnered with Genesys, an industry leader in customer experience (CX) solutions, for this survey of 219 public sector employees about specific challenges to enhancing CX and ways to prioritize it in government.
With PureCloud for Salesforce, you can merge all your organization’s tools, efficiently providing the best customer experience. Empower your cloud contact center with tools that not only work well, but work well together.
The City of Avondale sought an IVR platform solution that would address ever-growing constituent calling volumes, improve access to family assistance resources, and reduce utilities disconnects in the community. The City sought to make these improvements without requiring costly capital investments ...
The State of Michigan Department of Human Services (DHS) administers federal funds for public services — such as food, medical, financial, and heating assistance, as well as child protection and family welfare services — through a network of approximately 100 state-wide offices...
Kate, Customer Experience AI by Genesys, combined with the power of human touch can improve customer experience, empower employees and dramatically reduce costs. This seamless combination of AI technology and humans, or "Blended AI by Genesys," addresses the entire customer journey for the best poss...
Government’s primary responsibility is to its citizens. Unfortunately though, customer experience (CX) in government often don’t measure up to citizens’ expectations. But today, a new opportunity exists for agencies to incorporate CX as a key component of their missions.