Are you ready to revolutionize how you interact with your customers?
Leverage modern technology for innovative engagement
The next stop on Genesys CX Tour is New York City. Join us for an afternoon learning about cutting-edge technology that will transform your citizen engagement to meet the ever-changing customer expectations.
Deploying AI Technologies now - with Amazon Lex and Altocloud
Managing Voice, Email, Chat, Text, and Social Media through one agent interface
Collaboration and journey mapping tools to help bridge the gap between customer service, support, and marketing
Ensuring flexibility through BYO Carrier and open API Platform
Find out how public-sector employees at all levels can make a better case for Customer Experience (CX) in government. GovLoop and Genesys, a leading customer experience solutions provider, conducted a survey of 219 government employees in which respondents shared their views and challenges regarding...
GovLoop partnered with Genesys, an industry leader in customer experience (CX) solutions, for this survey of 219 public sector employees about specific challenges to enhancing CX and ways to prioritize it in government.
With PureCloud for Salesforce, you can merge all your organization’s tools, efficiently providing the best customer experience. Empower your cloud contact center with tools that not only work well, but work well together.
The Genesys Cloud™ solution makes interacting with prospects and customers simple. Built to handle any channel, Genesys Cloud can turn calls, email, chats and social comments into one seamless conversation
Government’s primary responsibility is to its citizens. Unfortunately though, customer experience (CX) in government often don’t measure up to citizens’ expectations. But today, a new opportunity exists for agencies to incorporate CX as a key component of their missions.
In an onsite interview with Federal News Network, Dave York, the Senior Vice President of U.S. Public Sector for Genesys shares how agencies can use RPA, AI and intelligent automation to continue and accelerate their digital transformations and improve citizen services.