Find out how public-sector employees at all levels can make a better case for Customer Experience (CX) in government. GovLoop and Genesys, a leading customer experience solutions provider, conducted a survey of 219 government employees in which respondents shared their views and challenges regarding...
GovLoop partnered with Genesys, an industry leader in customer experience (CX) solutions, for this survey of 219 public sector employees about specific challenges to enhancing CX and ways to prioritize it in government.
With PureCloud for Salesforce, you can merge all your organization’s tools, efficiently providing the best customer experience. Empower your cloud contact center with tools that not only work well, but work well together.
The Genesys Cloud™ solution makes interacting with prospects and customers simple. Built to handle any channel, Genesys Cloud can turn calls, email, chats and social comments into one seamless conversation
Government’s primary responsibility is to its citizens. Unfortunately though, customer experience (CX) in government often don’t measure up to citizens’ expectations. But today, a new opportunity exists for agencies to incorporate CX as a key component of their missions.
In an onsite interview with Federal News Network, Dave York, the Senior Vice President of U.S. Public Sector for Genesys shares how agencies can use RPA, AI and intelligent automation to continue and accelerate their digital transformations and improve citizen services.