Salesforce commissioned Forrester Consulting to conduct a Total Economic Impact™ (TEI) study to examine the potential ROI government organizations may realize by deploying the Salesforce case management solution. The purpose of this study is to provide readers with a framework to evaluate the pote...
Made especially apparent by current events, Governments around the world are being called upon to respond to emergencies. Salesforce is honored to stand with our Government agencies by bringing our technology subject matter expertise into solutions that streamline processes, simplify data, enable fa...
The City of Palm Coast has been using the cloud to service its citizens during ordinary and extraordinary days; everything from typical 311 inquiries, to hurricane recovery management, to complete, virtual employee enablement during the current COVID-19 crisis.
To increase efficiencies, reduce costs and improve IT services,
Douglas County, Neb., and the city of Omaha merged their technology
departments in 2003, creating a single organization. Today, that
consolidated organization — the Douglas-Omaha Technology
Commission (DOTComm) — provides techni...
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Forrester interviewed six customers to determine how using Salesforce Solutions for Government Case Management provides better end user experience, drives cost efficiencies, and empowers mission success.