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Events
Adobe Webcast
Delivering Government Solutions in the 21st Century
Event Date: October 09, 2018
Hosted By: Adobe, GovLoop & Carahsoft
Hosted By: Adobe, GovLoop & Carahsoft
Government agencies know they need to modernize, especially when it comes to crafting enhanced customer experience (CX) and creating efficiencies. However, many agencies fail to have a strategy and make a strong business case for digital transformation, and therefore fail to receive buy-in and funding in order to successfully implement and measure those modernization efforts effectively.
In an effort to aid in modernization, the White House released the “Delivering Government Solutions in the 21st Century, Reform Plan and Reorganization Recommendations” outlining areas to be realigned to better serve constituents. In the report, they highlighted many recommendations to realign agencies around missions to better serve their customers. They also called out the need to transition to an electronic government instead of agencies spending billions of dollars on paper-based processes.
Watch the on-demand webinar to hear Adobe experts share tools and strategies for creating a compelling business case to modernize your agency.
Specifically, this session covered:
- The importance of CX and how the Modernizing Government Technology (MGT) Act and Technology Modernization Fund (TMF) can help agencies fund their innovative CX projects
- How to overcome the burdensome costs associated with maintaining paper-based processes
- Specific strategies and tools to get leadership buy-in for these digital transformation efforts including a success measurement strategy
Fill out the form below to view this archived event.
Resources
Case Study
Fifth largest U.S. county improves access to services, streamlines business processes using Adobe Experience Manager solutions.
Second largest U.S airport empowers managers with real-time updates on airport assets using Adobe Experience Manager forms.
Citizens today expect to have control over how and where they consume public-sector services. These digital savvy customers are increasingly seeking access to services in new ways, sometimes skipping the traditional office visit or phone call altogether. Instead, they’re turning to mobile websites...
How Adobe Connect Streamlines Data Management
The State of Hawaii utilizes Adobe Creative Cloud to empower employees to become effective communicators who can create easy-to-understand, visually compelling messages that keep citizen engaged and informed. Read this customer story to discover how various Creative Cloud solutions were utilized to ...
Customer Success Story
Adobe Creative Cloud empowers any employee to become an effective communicator who can create easy-to-understand, visually compelling messages that keep citizens engaged and informed. View this case study to discover how the State of Hawaii is delivering critical messages to the public with memorabl...
E-Book
Every day, thousands of Health and Human Services (HHS) employees work tirelessly to deliver crucial support and benefits to millions of people. These are men and women with one goal - to make a greater impact, more efficiently. But they're often tackling this challenge with outdate technology.
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Today, exceptional digital experiences and seamless interactions are no longer a "nice-to-have" - they're an expectation. That means investing now in the people, processes, and technology to transform public sector experiences - and make your agency more efficient.
Read the guide, Digital Transfo...
Read the guide, Digital Transfo...
A growing number of government workers are operating in the field and away from their desks and the office. They spend most of their time collecting information that can be obtained only in person to support the delivery of mission-critical services. Unfortunately, these mobile fieldworkers often st...
Government agencies are rebuilding their digital experiences with customers and constituents in mind. The 21st Century Integrated Digital Experience Act (IDEA) reinforces these efforts by requiring U.S. federal websites to be more modern, secure, and accessible, and requiring forms and key services ...