Salesforce Webcast: Driving Citizen Value Through Digital Services
Event Date: October 17, 2018
Hosted By: Salesforce
Agencies require data in the right form, and at the right place and time, to deliver the services that citizens need. Attendees joined us and IDC guest speaker, Alan Webber for a discussion around the tools, information, and culture that are critical to enhancing the citizen experience. Alan walked through top statistics from an in-depth study that highlights the efficacy of CRM and other tools that drive value for agencies that are keen on leveraging technology to transform the citizen experience.
Current channels for citizen engagement and areas for improvement
Tools and resources currently used by government agents
Unique needs of different government branches (Fed, DoD, State and Local)
Getting started with digital transformation
Find out how trailblazing organizations like Amtrak and DC OUC are using Salesforce to improve citizen engagement and satisfaction!
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