Carahsoft, in conjunction with its vendor partners, sponsors hundreds of events each year, ranging from webcasts and tradeshows to executive roundtables and technology forums.
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Events
Atlassian Webcast
Jira Service Desk: Smart, Powerful, and Collaborative Service Desk For The Agile Enterprise
Event Date: July 18, 2018
Hosted By: Atlassian, cPrime & Carahsoft
Hosted By: Atlassian, cPrime & Carahsoft
Looking to improve your agency's products and workflows to better support end-customer programs and missions?
By utilizing a well-defined process, and incorporating valuable feedback from end-users, agencies can better align and coordinate within their service team and beyond – to include the product, project, and development teams.
View this webinar to learn how to:
- Enable developer teams to collaborate on one platform to fix incidents faster
- Add Confluence to Jira Service Desk for an integrated knowledge base
- Automate tasks so agents can focus elsewhere and lighten the workload
- Gain visibility into the metrics that matter to your agency
Fill out the form below to view this archived event.
Resources
Webinar
Discover how the Atlassian Tool Suite, specifically Jira and Confluence, may be used by agencies in order to track and manage security standards and procedures across your agile project.
Whitepaper
Why now’s the time to think about
Data Center
For many agencies, there comes a time in their Atlassian journey when they need more than what a single server or federated environment can provide in terms of availability and performance. As applications grow across an agency, they become mission-critical to every team's success. We call this the ...
The Federal Government identified incremental development and iterative project management practices as key to providing capability and flexibility to meet today’s dynamic policy and mission requirements. While the benefits of agile practices are clear, changing legacy processes to more agile meth...
Jira has a tendency to grow like wildfire in organizations around the world. With this growth comes some challenges; optimizing hardware, governing users, and general administration becomes harder as instances grow larger. Learn how the Data Center deployment option for Jira gives customers of any s...
The ITSM mindset is shifting. In response, IT teams are switching to leaner, more agile approaches that value ease of use, collaboration, and knowledge sharing over complex, inflexible workflows. Learn how applying lean and agile principles can help IT teams gain efficiencies, stay nimble, and focus...
In modern IT environments, change is the only constant. This means
systems will continually be stressed in new and different ways. Teams
that understand this, also understand that it’s not a matter of if - but when
- systems will fail. Taking steps to prepare for these failures should be
recog...
The ITSM mindset is shifting. In response, IT teams are switching to leaner, more agile approaches that value ease of use, collaboration, and knowledge sharing over complex, inflexible workflows. Learn how applying lean and agile principles can help IT teams gain efficiencies, stay nimble, and focus...