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Koat.ai Solutions for the Public Sector

Intelligence Dashboards

Interactive and customizable dashboards that present multi-modal data through graphs, charts, and repositories. This tool enables advanced monitoring of various platforms, helping users track events, key metrics, and performance in real-time. Our real-time data is aggregated from social media, traditional media, and fringe media sources, with the ability to develop ingestion capabilities for any public source.

Metrics Tracked:

  • Hypergranular Sentiment Analysis: Average sentiment scores, ranging from -100 to + 100
  • Quantified Emotion Analysis: Distribution of 11 emotions, including anger, anticipation, disgust, fear, joy, sadness, surprise, trust, love, optimism, and pessimism.
  • Engagement: Measures interactions, including unique authors, mentions, comments, and likes with filtered data to eliminate spam.
  • Impressions: Identifies the size of the audience exposed to a particular post or narrative.
  • Influence Tracking: Identifies top accounts contributing to conversations, ranked by their impact.
  • separation of metrics by Organic users, Manipulation (fake account), and Media, to quickly understand engagement, trends, and narrative origination.

Smart Reports

Automated intelligence reports designed for public sector leadership, offering narrative summaries and contextual insights. These reports provide a concise yet comprehensive view of organizational performance, stakeholder activities, and emerging policy or public sentiment trends.

The reports automatically and intelligently categorize and summarize all social and traditional media conversations, highlighting key metrics such as sentiment, engagement, and impressions, as well as psychographics, including emotions and audience behavior patterns.

Smart Alerts

Smart Alerts provide real-time notifications of critical changes or emerging risks across social media channels, ensuring key stakeholders can act quickly. Powered by AI-driven abnormality detection, the alerts are triggered by significant spikes in conversation volume, sentiment changes, and engagement fluctuations.

Key Features:

  • Sentiment Shifts: Immediate alerts when public sentiment shifts dramatically, either positively or negatively.
  • Engagement Spikes: Notification of sudden increases in activity, helping identify viral events or potential crises.
  • Abnormal Activity Detection: Automated monitoring of unusual behavior, such as coordinated disinformation campaigns or unexpected influencer engagement.
  • Customizable Triggers: Tailored alert configurations based on organizational priorities, allowing users to set thresholds for specific metrics like impressions, sentiment, or geographic focus.
  • Multi-Channel Delivery: Alerts delivered via dashboards, emails, or direct API integration for seamless internal workflows.
  • Contextual Smart Reports: Following each alert, all relevant conversations are automatically analyzed and summarized in a Smart Report format. This includes key metrics, psychographics (emotions and audience behavior), and narrative context to help leadership understand the event's significance and inform timely decisions.

Scout Rapid Insights

Scout Rapid Insights is an AI-powered search and discovery platform leveraging Retrieval-Augmented Generation (RAG) to deliver real-time insights from media and online sources. With advanced filtering, digital risk monitoring, and decision support, it helps organizations proactively manage reputation and operational risks while maintaining data privacy and security. The platform ensures that organizational data is siloed and private, preventing external access and protecting sensitive information. Additionally, advanced Natural Language Processing (NLP) capabilities allow users to dig deeper into their own data repositories, extracting context and identifying patterns critical for decision-making.

Key Features:

  • Multimodal Agent for Cross-Platform Analysis: Seamlessly aggregates data from diverse sources, including social media, news outlets, and internal systems, for comprehensive insights.
  • Advanced Filtering: Enables precise searches with filters based on emotion, publisher, content type, and geographic focus.
  • Data Privacy and Security: Siloed data environments ensure that internal and external data remain securely separated and protected from unauthorized access.
  • NLP-Powered Data Exploration: Users can apply NLP tools to their internal datasets, uncovering hidden trends, emerging risks, and contextual insights through sentiment, entity, and key phrase extraction.
  • Tailored Insights and Rapid Distribution: Delivers targeted insights to leadership, operations teams, or other key stakeholders, customized to meet mission-specific needs.