ITS Partners Update Release Notes

Import hardware & software data from Jamf Pro according to CMDB and SAM-P best practices to enable your help desk and asset managers using the same tables as your other CMDB/asset integrations - this is the only Jamf integration able to import publisher names required for SAM-P. These publisher names are missing from the Jamf API, but our exclusive extension allow you to fill in the blanks necessary to do Mac Software Asset Management on ServiceNow - Finally you can manage your macs in ServiceNow with the same processes and level of detail as your Windows and Linux machines!

  • New in Version 1.2

    You can now use the ITS Jamf Integration to automate the installation and removal of software from ServiceNow! Use our integration's UI Wizard to import Jamf Policies and create Software Catalog Items with pre-built workflows that automate the request, approval, and fulfilment of software from your ServiceNow Service Portal. You can also leverage our workflows to automate the removal of under-utilized software!

    Our integration brings Jamf Computers and Devices (iOS/tvOS) into the out-of-box tables (cmdb_ci_computer, cmdb_ci_comm, cmdb_sam_sw_install) without adding a bunch of CI columns. We also help you import software usage data to reclaim underutilized software, potentially offering a huge ROI to customers with SAM-P enabled. On top of that, we have a major focus on User Experience as evidenced by the modern UI of our Guided Setup and Import Dashboard, helping you get up and running in minutes and gain long term actionable insights into your Jamf Data!

    Remote Support
    The integration also provides the ability to deliver Remote Support from ServiceNow to your enterprise Mac users. You can now trigger Jamf Remote Management Commands like "Remote Lock" or "Remote Erase" from the UI or workflows. You can also automate Jamf Policy membership via scripts, UI's or workflows to remotely fulfill Software Delivery, Software Removal, and other security/local access requirements.

    Key Features
    With our Jamf Integration, you can now automate and simplify the process of importing your asset data from Jamf Pro into your ServiceNow CMDB. Now in version 1.2, you can also automate the deployment and reclamation of software using Jamf Policies*!

    • Our modern interface will have you up and running in minutes vs. hours
    • Import all Mac, iOS & tvOS devices on your network
    • Jamf Remove Management Commands: trigger from CMDB form or workflows
    • Jamf Policy Automation
    • ·nventory and normalize software with SAM-P
    • Create Software Catalog Items to automate software deployment (installation) from the SeviceNow Employee Self-Service Portal
    • Record software usage (metering) and reclaim underutilized licenses
    • Pull from multiple Jamf servers, cloud or on-premise
    • Optimized with input from Jamf, ServiceNow and our world-class ITAM architects
    • Doesn’t require professional services

    * Software Reclamation functionality only available for customers with the Software Asset Management Professional (SAM-P) plugin enabled

    * Software Delivery functionality only available for customers with the Software Asset Management Fundamentals (SAM-F) or SAM-P plugins enabled


    System Requirements
    CMDB required to inventory hardware, SAM-F or SAM-P required to inventory and automate software delivery (SAM-P recommended). Will fall back to legacy software packages and software instances if no SAM-F/SAM-P

    Other Requirements
    Jamf Pro licenses (We are Jamf partners and can be contracted to provide Jamf Pro implementation and licenses if needed)

  • New in Version 1.2.2

    We're happy to announce that version 1.2.2 of the ITS Jamf Integration adds the ability to trigger Jamf Remote Management Commands and Jamf Policy automation from any script, UI, or workflows!

    Jamf Remote Management Commands
    The ITS Jamf Remote Management Suite provides a UI that can be accessed from any Jamf Discovered Computer by clicking a UI Action (related link) on the computer form.

    Jamf Policy Automation
    Jamf 1.2.0 introduced the ability to automate Software Policies in Jamf, but now you can easily create ServiceNow workflows and catalog items to move Jamf computers into any Jamf Policy!

    • Jamf Remote Management Suite
      • New UI allows you to trigger Remote Management Commands from ServiceNow CMDB form (related link on computer CI)
    • ITSJamfRemoteManagementUtil
      • Trigger remote management commands from other scripts or workflows
    • ITSJamfPolicyUtil
      • Trigger policy changes like moving computers into or out of Jamf Policy scopes and Jamf Groups