GCOM Managed Services

GCOM delivers Managed Services maintenance and support post-implementation.

  • On-going support and monitoring services are provided, and detailed reports are produced.
  • Support for Information Technology Infrastructure Library (ITIL) processes and function including but not limited to full responsibility for all levels of:
    • Incident Management
    • Problem Management
    • Request Management
    • Change Management
    • Release Management
    • Knowledge Management