eConciliador Solutions for the Public Sector

Solution 1: Legal Claims Resolution - Automate and streamline your legal claims process with AI-powered dispute resolution.

Avoid Costly Litigation. Traditional legal claims are expensive and time-consuming. eConciliador provides a faster alternative.

  • Reduce attorney fees
  • Minimize court appearances
  • Accelerate time-to-resolution

Streamline Your Legal Operations

Our platform integrates seamlessly with your existing legal workflows.

  • Automated Workflows - Streamline your legal processes with intelligent automation.
  • Smart Document Analysis - Instantly extract key information from legal documents
  • Fair Negotiations - Ensure unbiased and equitable outcomes for all parties.
  • Customizable Rules - Set parameters that align with your organizational policies.
  • Omnichannel Communication - Engage with parties through their preferred communication channels.
  • Instant Processing - Resolve claims in minutes rather than months.

Solution 2 – Customer Service - Transform complaints into settled cases automatically, at scale.

AI-Powered Support - Enhance your customer service team with intelligent dispute resolution.

Modernize Customer Experiences

  • Instant Resolution - Resolve customer complaints automatically and instantly.
  • Improved Satisfaction - Keep customers happy with quick and fair outcomes.
  • Scalable Operations - Handle thousands of disputes simultaneously without extra staff.
  • Custom Configurations - Tailor the platform to match your specific customer service policies.
  • Foreign Language - Support customers in foreign languages seamlessly.
  • Actionable Insights - Gain valuable data on customer dispute trends and resolutions to improve your products and services.

Solution 3 – Debt Collection - Recover more, faster, with lower operational cost using intelligent automated negotiations.

Automate Debt Recovery - Replace traditional collection methods with an efficient, AI-driven process.

Reduce Conflict - Maintain positive relationships by offering fair, automated settlement options.

Key Capabilities - Everything you need to optimize your collection strategy.

  • Digital Outreach - Reach debtors through modern, non-intrusive digital channels.
  • Automated Dialogues - Engage in intelligent, AI-driven settlement conversations.
  • Digital Signatures - Securely finalize agreements with integrated electronic signatures.
  • Custom Payment Plans - Offer flexible repayment options based on debtor profiles.
  • Customer Retention - Recover debt while maintaining positive customer relationships.
  • Performance Analytics - Track recovery rates and optimize your collection strategies.

Proven Results - Significantly increase your recovery rates while reducing operational costs.

Benefits for Agencies & Companies

  • Ethical Recovery: A stress-free debtor experience that maximizes collection rates while maintaining your organization's integrity.
  • Efficiency at Scale: Automates entire debt portfolios without human agents. Free up agent time for strategic tasks.
  • Superior Recovery: Up to 77% recovery above minimum values, far exceeding traditional models.
  • Grow Account Volume Without Growing Headcount: Eliminates expensive internal or external call centers and debt collection agent overhead.
  • Risk Management: Ensure compliance and auditable.
  • No Debt Is Too Small or Too Large: Handles balances from under $10 to six-figure claims.
  • Omnichannel Capabilities: Engage debtors through Email, SMS, WhatsApp, or simply include URL in your mailings - maximizing reach and compliance.

Benefits for Citizens and Consumers

  • Swift Resolution: Debts resolved quickly and on the consumer's terms.
  • Personalized Settlements: Offers based on case specifics and debtor.
  • Flexible Settlements: Users stay in control - negotiating payment amounts, timelines, or combinations that work best for them within the defined policies, rather than having terms imposed.
  • Stress-Free Experience: Convenient, digital-first process that avoids aggressive collection practices.
  • Omnichannel Access: Resolve disputes anytime, anywhere, and on the communication channel of their choice.