eConciliador Solutions for the Public Sector
Solution 1: Legal Claims Resolution - Automate and streamline your legal claims process with AI-powered dispute resolution.
Avoid Costly Litigation. Traditional legal claims are expensive and time-consuming. eConciliador provides a faster alternative.
- Reduce attorney fees
- Minimize court appearances
- Accelerate time-to-resolution
Streamline Your Legal Operations
Our platform integrates seamlessly with your existing legal workflows.
- Automated Workflows - Streamline your legal processes with intelligent automation.
- Smart Document Analysis - Instantly extract key information from legal documents
- Fair Negotiations - Ensure unbiased and equitable outcomes for all parties.
- Customizable Rules - Set parameters that align with your organizational policies.
- Omnichannel Communication - Engage with parties through their preferred communication channels.
- Instant Processing - Resolve claims in minutes rather than months.
Solution 2 – Customer Service - Transform complaints into settled cases automatically, at scale.
AI-Powered Support - Enhance your customer service team with intelligent dispute resolution.
Modernize Customer Experiences
- Instant Resolution - Resolve customer complaints automatically and instantly.
- Improved Satisfaction - Keep customers happy with quick and fair outcomes.
- Scalable Operations - Handle thousands of disputes simultaneously without extra staff.
- Custom Configurations - Tailor the platform to match your specific customer service policies.
- Foreign Language - Support customers in foreign languages seamlessly.
- Actionable Insights - Gain valuable data on customer dispute trends and resolutions to improve your products and services.
Solution 3 – Debt Collection - Recover more, faster, with lower operational cost using intelligent automated negotiations.
Automate Debt Recovery - Replace traditional collection methods with an efficient, AI-driven process.
Reduce Conflict - Maintain positive relationships by offering fair, automated settlement options.
Key Capabilities - Everything you need to optimize your collection strategy.
- Digital Outreach - Reach debtors through modern, non-intrusive digital channels.
- Automated Dialogues - Engage in intelligent, AI-driven settlement conversations.
- Digital Signatures - Securely finalize agreements with integrated electronic signatures.
- Custom Payment Plans - Offer flexible repayment options based on debtor profiles.
- Customer Retention - Recover debt while maintaining positive customer relationships.
- Performance Analytics - Track recovery rates and optimize your collection strategies.
Proven Results - Significantly increase your recovery rates while reducing operational costs.
Benefits for Agencies & Companies
- Ethical Recovery: A stress-free debtor experience that maximizes collection rates while maintaining your organization's integrity.
- Efficiency at Scale: Automates entire debt portfolios without human agents. Free up agent time for strategic tasks.
- Superior Recovery: Up to 77% recovery above minimum values, far exceeding traditional models.
- Grow Account Volume Without Growing Headcount: Eliminates expensive internal or external call centers and debt collection agent overhead.
- Risk Management: Ensure compliance and auditable.
- No Debt Is Too Small or Too Large: Handles balances from under $10 to six-figure claims.
- Omnichannel Capabilities: Engage debtors through Email, SMS, WhatsApp, or simply include URL in your mailings - maximizing reach and compliance.
Benefits for Citizens and Consumers
- Swift Resolution: Debts resolved quickly and on the consumer's terms.
- Personalized Settlements: Offers based on case specifics and debtor.
- Flexible Settlements: Users stay in control - negotiating payment amounts, timelines, or combinations that work best for them within the defined policies, rather than having terms imposed.
- Stress-Free Experience: Convenient, digital-first process that avoids aggressive collection practices.
- Omnichannel Access: Resolve disputes anytime, anywhere, and on the communication channel of their choice.