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Explore Call Center Power's Self-Guided Tours

Call Center Power and Carahsoft have partnered to provide four self-guided tours covering CCP's core service areas: Outsourcing, Consulting, Technology Enablement, and Managed Services. Each tour explains what CCP does, how it applies to public sector contact centers, and how to get started through Carahsoft's contract vehicles

 

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Call Center Power Customer Experience & Engagement Self-Guided Tour  

Call Center Power Customer Experience & Engagement Self-Guided Tour

Call Center Power helps organizations transform their call center operations with best-in-class outsourcing, consulting and technology enablement services. With over 30 years of experience, Call Center Power has saved at-risk contracts, optimized performance and driven significant cost savings for its clients.

By integrating advanced technology, strategic planning and expert staffing solutions, the company ensures seamless customer interactions while improving efficiency and reducing operational costs. Whether enhancing in-house operations or selecting the right outsourcing partner, Call Center Power provides the expertise needed to create a high-performing call center that meets business objectives and exceeds customer expectations.


Want to learn more about Call Center Power?
Start a self-guided demo now to learn more about call center consulting and technology enablement.
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Outsourcing

Vetted BPO partners, matched to your operation. · Powered by the BPO Marketplace

Finding the right outsourcing partner is one of the most consequential decisions a government contact center can make — and one of the easiest to get wrong. Call Center Power removes the guesswork. Through the CCP BPO Marketplace, your agency gets access to 250+ pre-vetted outsourcing providers with experience in regulated, public-sector environments, covering inbound support, outbound programs, omnichannel CX, collections, and back office operations. CCP's advisors analyze your requirements, narrow the field, and deliver a ranked recommendation with their rationale — so you're choosing from the right options, not sorting through all of them. And once your partner is selected, CCP stays engaged to hold them accountable to your KPIs.

Outsourcing Outsourcing

Benefits: 

  • 250+ vetted BPO partners across inbound, outbound, omnichannel, collections, and back office
  • Ranked partner recommendation with CCP advisory rationale — not a vendor list to self-sort
  • Ongoing vendor accountability and performance management after launch
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Consulting

Strategy built for your contact center. · Backed by deep contact center expertise

Great contact centers don't happen by accident — they're built on strong processes, the right people, and a clear operational roadmap. Call Center Power's consulting practice works directly inside your operation across every discipline that drives performance: recruiting and staffing, training, quality assurance, workforce management, data and analytics, and performance optimization. CCP follows a structured fourphase engagement model — Discover, Design, Deploy, Optimize — so every engagement starts with a clear picture of where your agency stands and ends with a measurable improvement in how it runs. Whether you're stabilizing a struggling contact center or building one from the ground up, CCP brings the methodology and the hands-on support to get you there.

Consulting Consulting

Benefits:

  • Expert consulting across recruiting, training, QA, workforce management, analytics, and performance optimization
  • Structured Discover → Design → Deploy → Optimize engagement model with clear milestones
  • Proven in high-compliance, government and regulated-industry environments 
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Technology Enablement

Modern CCaaS, integrated with your stack. · Certified partner network

Choosing the right CCaaS platform is only half the battle — implementing it correctly, integrating it with your existing systems, and keeping it optimized is where most agencies run into trouble. Call Center Power's certified technology team handles the full lifecycle: assessment, deployment, AI and automation tooling, migration, and ongoing optimization. CCP holds active certifications with the four platforms government agencies rely on most — including as an AWS Service Delivery Partner for Amazon Connect Customer, plus certified partnerships with Genesys Cloud CX, Zoom Contact Center, and Zendesk. Every implementation is engineered to meet federal and state security standards, so your agency gets a modern, FedRAMP-aligned contact center without the implementation risk.

Technology Enablement Technology Enablement

Benefits: 

  • AWS Service Delivery Partner for Amazon Connect Customer; also certified on Genesys Cloud CX, Zoom Contact Center, and Zendesk
  • Full technology lifecycle coverage: assessment, deployment, AI tools, migration, and optimization
  • Implementations engineered to meet federal and state security standards, including FedRAMPauthorized platforms 
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Managed Services

We become an extension of your business. · Monitored around the clock

For agencies that need more than advice — CCP's Managed Services team takes ownership of day-to-day contact center operations so your team can stay focused on mission priorities. CCP monitors performance in real time, tracks CSAT and SLA adherence, manages average handle time, drives ongoing improvement, and delivers regular reporting and insights so there are no surprises. You set the goals; CCP manages the operation to hit them. The result is a contact center that runs consistently, scales with demand, and keeps delivering results — without your internal team carrying the operational load.

Managed Services Managed Services

Benefits:

  • Real-time operations monitoring covering CSAT, SLA adherence, AHT, and cost performance
  • Full operational ownership: ongoing improvement, SLA management, reporting, and day-to-day administration
  • Scales with your agency — CCP runs the contact center so your team stays focused on mission

Benefits Snapshot:

 

  • Enhanced Customer Experience: Improve service quality by nearly 30% year over year with optimized call center solutions.
  • Enhanced Customer Experience: Improve service quality by nearly 30% year over year with optimized call center solutions.
  • Sustainable Growth: Scale operations efficiently, achieving consistent month-over-month growth for long-term success.