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Explore Call Center Power's Self-Guided Tours

Call Center Power and Carahsoft have partnered together to provide a series of self-guided tours of Call Center Power's products and features. Similar to a live demo, the self-guided tours explores how Call Center Power's products and features applies to a specific technology vertical such as Customer Experience & Engagement.

 

Learn about Call Center Power's benefits, watch a short pre-recorded demo video, and download related resources. If interested in furthering the conversation, you can also schedule a live demo with a Call Center Power expert from Carahsoft. Start a Self-Guided Tour now by selecting one below: 

 

Call Center Power Customer Experience & Engagement Self-Guided Tour  

Call Center Power Customer Experience & Engagement Self-Guided Tour

Call Center Power helps organizations transform their call center operations with best-in-class outsourcing, consulting and technology enablement services. With over 30 years of experience, Call Center Power has saved at-risk contracts, optimized performance and driven significant cost savings for its clients.

By integrating advanced technology, strategic planning and expert staffing solutions, the company ensures seamless customer interactions while improving efficiency and reducing operational costs. Whether enhancing in-house operations or selecting the right outsourcing partner, Call Center Power provides the expertise needed to create a high-performing call center that meets business objectives and exceeds customer expectations.


Want to learn more about Call Center Power?
Start a self-guided demo now to learn more about call center consulting and technology enablement.
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Strategic Contact Center Assessment

Call Center Power conducts comprehensive contact center assessments designed specifically for public sector organizations. This includes evaluating current operations, technology infrastructure, workforce management practices, and compliance with standards like HIPAA, 508, and other government mandates. The outcome is a tailored roadmap that pinpoints operational gaps, cost inefficiencies, and opportunities for citizen experience improvements. This strategic starting point empowers agencies to prioritize investments and modernization efforts based on actual performance insights.

Strategic Contact Center Assessment Strategic Contact Center Assessment

Benefits: 

  • Identifies operational and compliance gaps
  •  Provides a prioritized modernization roadmap
  • Aligns contact center improvements with agency mission and citizen needs  
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CCaaS Implementation & Modernization

Our team specializes in guiding government agencies through the complex process of implementing and optimizing Contact Center as a Service (CCaaS) platforms like AWS Connect, NICE, Genesys, and Five9. From RFP development to post-implementation optimization, we ensure cloud solutions are secure, scalable, and aligned with agency service goals. We support integrations, testing, user adoption, and compliance—ensuring each implementation is low-risk and high-impact.Brief summary of product / feature

CCaaS Implementation & Modernization CCaaS Implementation & Modernization

Benefits:

  • Smooth migration from legacy systems to FedRAMP-authorized platforms
  • Reduced operational disruption and faster time-to-value
  • Enhanced scalability and citizen engagement capabilities  
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Workforce Optimization & AI-Driven QA

Call Center Power enables agencies to improve agent productivity, retention, and quality through custom training programs, workforce analytics, and AI-enhanced quality assurance. We design onboarding and training tailored to the government sector and integrate intelligent QA tools that provide real-time performance feedback. This creates a more engaged and effective workforce while ensuring high levels of service and accountability.

Workforce Optimization & AI-Driven QA Workforce Optimization & AI-Driven QA

Benefits: 

  • Increased agent retention and performance  
  • Real-time insights through AI-powered QA tools  
  • Customized training aligned with mission-critical needs  
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Omnichannel Experience Design

We help agencies design and implement true omnichannel contact center strategies that connect citizens through their preferred communication channels—voice, email, chat, SMS, or social. This ensures consistent, responsive service while improving accessibility, including for non-English-speaking or disabled populations. Our solutions unify interactions and streamline workflows so agents can deliver better support, faster.

Omnichannel Experience Design Omnichannel Experience Design

Benefits:

  • Greater citizen accessibility and satisfaction  
  • Unified agent desktop and interaction history  
  • Shorter response times and reduced channel-switching friction  
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Predictive Analytics & AI Forecasting

Using machine learning and AI, Call Center Power helps public sector organizations forecast call volumes, optimize staffing, and proactively identify service bottlenecks. Our solutions integrate with existing CRMs and CCaaS platforms to offer real-time and historical data insights. Agencies gain a clearer picture of trends, enabling smarter staffing and resource planning that improves both efficiency and citizen outcomes.

Predictive Analytics & AI Forecasting Predictive Analytics & AI Forecasting

Benefits: 

  • Data-driven forecasting reduces understaffing and overstaffing  
  • Improved citizen experience through faster resolution  
  • Real-time visibility into trends and operational performance  
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Government BPO Strategy & Vendor Management

For agencies leveraging external BPOs, Call Center Power provides strategic outsourcing guidance—including sourcing, contract development, and performance management. We ensure vendors meet compliance standards and SLAs while helping agencies retain control over the citizen experience. Our experts provide governance frameworks that improve transparency and accountability in outsourced operations.

Government BPO Strategy & Vendor Management Government BPO Strategy & Vendor Management

Benefits: 

  • Better vendor performance through structured governance  
  • Risk mitigation through compliance oversight  
  • Strategic sourcing aligned with agency goals  

Benefits Snapshot:

 

  • Enhanced Customer Experience: Improve service quality by nearly 30% year over year with optimized call center solutions.
  • Significant Cost Savings: Reduce operational expenses and save millions through expert negotiation and strategic planning.
  • Sustainable Growth: Scale operations efficiently, achieving consistent month-over-month growth for long-term success.