Improve Your Agency's Customer Service

Acta Solutions Inc. offers purpose-built products to solve the public sector’s unique customer service challenges. Public sector teams face a constant flood of redundant inquiries. Acta allows staff to answer these questions quickly and consistently using a centralized knowledge base directly embedded in Outlook or their browser, dramatically reducing time spent on repetitive communication. In agencies across the country, Acta saves hundreds of staff hours within months while increasing the quality and speed of customer service. Staff of all experience levels can now respond to complex inquiries with confidence, reducing the need to escalate questions to supervisors and improving morale at the front counter. With Acta, agencies no longer rely on memory, outdated documents, or informal training to serve the public. Instead, they gain a scalable system that ensures clear, accurate, and consistent communication every time someone picks up the phone or replies to an email. This results in faster service, fewer errors, and greater trust between government agencies and the communities they serve.