Improve Your Agency's Customer Service

Acta Solutions Inc. offers purpose-built products to solve the public sector’s unique customer service challenges, especially for service delivery agencies. Public sector teams face a constant flood of redundant inquiries—citizens repeatedly ask about application steps, required documents, and how to navigate complex systems. Acta allows staff to answer these questions quickly and consistently using a centralized knowledge base directly embedded in Outlook or their browser, dramatically reducing time spent on repetitive communication. In agencies across the country, Acta saved hundreds of staff hours within months while increasing the quality and speed of customer service. It eliminates “answer shopping,” where customers seek different answers from different staff, by ensuring that everyone shares the same, pre-approved language. Staff of all experience levels can now respond to complex inquiries with confidence, reducing the need to escalate questions to supervisors and improving morale at the front counter. This has been especially helpful in agencies with high turnover or limited cross-training resources. When regulations or procedures change, updates can be made once in Acta’s portal and reflected instantly across all communication points—no retraining needed, no outdated PDFs floating around. Unlike traditional templates or email signatures, Acta dynamically adapts to evolving regulations and operational shifts. It also delivers visibility: agency leaders get usage data and inquiry breakdowns to identify bottlenecks, clarify policies, and allocate staff where it matters most. With Acta, agencies no longer rely on memory, outdated documents, or informal training to serve the public. Instead, they gain a scalable system that ensures clear, accurate, and consistent communication every time someone picks up the phone or replies to an email. This results in faster service, fewer errors, and greater trust between government agencies and the communities they serve.