The COVID-19 pandemic has become a catalyst for change within the landscape of technology innovation and transparent, effective digital collaboration. This series explored how agencies are able to address unique challenges and transform from reactive practices to proactive, dynamic workplaces.
Accelerating Acquisition in the Dynamic Workplace
The Federal government’s procurement process has long been burdened with inefficiencies. The complexity of the process has resulted in major acquisition shortfalls because program management is undervalued, with procurement actions plagued by poor performance, cost overruns, and schedule delays. Procurement reform, known as frictionless acquisition, is now one of the government’s cross-agency goals. Agencies, modeling commercial purchasing practices, are forging new paths to promote continual input and process improvement.”
Transforming Technology for Dynamic Work – During the COVID-19 pandemic, the government’s information technology organizations have been on the front lines, charged with the technological challenges of migrating virtually 100% of the government’s workforce to their homes. Connectivity, collaboration, IT help desk support, security protocols, and even hardware availability are only a few of the immediate demands placed on the IT organization -- most of whom were also working remotely.
Skillset of the Dynamic Technology Workforce – The last few months have altered work in ways never before imagined. Conference rooms are now conference calls, and the new normal is still being defined. Government CIOs have been operating on the front line, triaging technical issues remotely, maintaining on-premise servers from afar, and dealing with spikes in help desk services. Technology is just the tool; people are the driver to building enterprise-wide agility. The pandemic response has helped identify the soft skills that IT teams need to drive transformation.