Partner Deployment Registration Survey

Thanks for working with Carahsoft on your ServiceNow consulting engagement! We appreciate your support in deploying ServiceNow for our public sector customers. In order to register for partnership program points, you will need to fill out the questions below. Some questions require exact answers; if there are issues the Carahsoft team will reach back to you for clarification before submitting. Please let us know if you have any questions or concerns while filling out the survey. Once this is completed, you should receive a call from your ServiceNow support rep within 24 business hours to guide you through next steps. Some best practices below:

1. You will need to submit survey contacts; please note that they can only be active for one deployment at a time. Please make sure to submit the contacts you want accordingly (submitting less may leave more contacts for other deployments as needed)

2. Please make sure to include all contact information for each person submitted as a survey reference

3. The deployment type should always be “Services”, but if you require another selection, please let us know (may lock the deployment and require different information)

Survey

1. End User/Customer Agency Required

2. End User/Customer Instance Name Required

3. End User/Customer Address Required

4. Engagement Manager Name Required

5. Project Name Required

6. Project Start Date Required

7. Project End Date Required

8. Go-Live Date Required

9. Estimated Hours Required

10. Additional Subcontractor Needed? Required

Yes

11. Subcontractor Company

12. Subcontractor Contact (Please provide full contact information) Required

Upload SOW Required

Survey Contacts

These contacts should be from the customer and should work with the consulting team regularly, making them qualified to answer questions around the status of the deployment. As stated above, a survey contact may only be tied to one deployment at a time.

Project Manager First Name Required

Project Manager Last Name Required

Project Manager Phone Required

Project Manager Email Required

Executive Sponsor First Name Required

Executive Sponsor Last Name Required

Executive Sponsor Phone Required

Executive Sponsor Email Required

Survey Contact #1 First Name Required

Survey Contact #1 Last Name Required

Survey Contact #1 Phone Required

Survey Contact #1 Email Required

Survey Contact #2 First Name Required

Survey Contact #2 Last Name Required

Survey Contact #2 Phone Required

Survey Contact #2 Email Required

Add Application to Deployment

Select any and ALL options that apply within your deployment from the below Required

Workplace Reservation: Provides capabilities to manage reservations for rooms, desks, parking, and additional workplace services. - Application

Workplace Case Management: Provides capabilities to fulfil and route on workplace services request. – Application

Software Spend Detection: ServiceNow Software Spend Detection application to track, analyze, and optimize software spending from imported financial data. - Application

Planned Maintenance: Provides the capability to automatically create work orders and work order tasks via schedules that are triggered based on meters, usage, and/or duration. - Application

Security Incident Response: A response platform for SOC/SIRT teams to test and enact response plans in the event of suspected security related activity or actual security breach. Uses NIST SP 800M61 r2 as a foundational best practice and leverages the ServiceNow platform to enable response team collaboration. Enables investigations of network and nonMnetwork related activities (i.e. IP theft, criminal activities) and provides a request capability for request automation between IT/End Users and security teams. Threshold missing (April 2016) – Application

Threat Intelligence: Integrates with the National Vulnerability Database (NVD) and 3rd party solutions to generate a set of actionable reports of vulnerable assets in the Customer environment. Incident response tasks, change requests or problem tickets can easily be opened from vulnerabilities to allow security teams to perform further investigation or to allow IT to perform remediation. - Application

Trusted Security Circles: As part of Security Operations, provides Customer the option to share threat intelligence data with industry peers, suppliers, or a global circle of ServiceNow customers. Allows Customer to submit anonymous queries regarding security observables and automatically receive a count of sightings to determine whether suspicious activity may be part of a larger attack. - Application

Vulnerability Response: Integrates with the National Vulnerability Database (NVD) and 3rd party solutions to generate a set of actionable reports of vulnerable assets in the Customer environment. Incident response tasks, change requests or problem tickets can easily be opened from vulnerabilities to allow security teams to perform further investigation or to allow IT to perform remediation. – Application

Configuration Compliance: Integrates with third-party security configuration assessment (SCA) solutions to generate a set of test results for the Customer's environment. Allows Customer to create response tasks, range requests or problem tickets to address configuration issues, enabling security teams to perform further investigation or allowing IT to remediate. - Application

Safe Workplace Dashboard: Safe Workplace Dashboard – Application

Employee Health Screening: Provides the capability to define and record the health criteria required of employees before entering the workplace and view data and trends on the health criteria and return of employees. – Application

Safe Workplace Suite: Safe Workplace Suite – Application

Employee Readiness Surveys: Provides the capability for Customer to define and measure preparedness of its workforce through surveys. – Application

Workplace PPE Inventory Management: Provides the capability to manage the personal protective equipment inventory levels across Customer's locations and facilities. – Application

Workplace Safety Management: Provides the capability to reserve workspaces with configurable shifts for a managed return to work process including cleaning schedules and tasks to create an audit trail for employee return. – Application

Employee Travel Safety: Provides capabilities to authorize business travel for employees based on the safety status of the destination. – Application

Contact Tracing: Provides the capability to identify employees that may have been exposed to an individual with a confirmed infectious disease by correlating information from work shifts, workspace locations, badge scans and employee daily contact logs. Includes the capability to manage the response process tasks related to these events. – Application

IntegrationHub: Provides additional capabilities to allow Flow Designer to automate systems outside of a Customer's instance. – Application

Notify: Enables organizations with a Twilio account to send notifications using text and voice messages. It also allows conference calls between ServiceNow users to enable quick communications. – Application

Virtual Agent for Legal Operations Management: Provides capabilities for Users to interact with a chat agent (bot or human) through the ServiceNow Service Portal, mobile environments and various messaging services. – Application

Legal Matter Management: Provides the capability to manage tasks and activities associated with legal matters in different practice areas. – Application

Legal Request Management: Provides the capability to classify, prioritize, and provide initial intake response to legal requests in a centralized workspace. – Application

Process Optimization: Provides the capability to create business process flow maps from audit trail data, view and assess inefficiencies within the process optimization workbench, and integrate with performance analytics and continual improvement management applications. – Application

Workforce Optimization: Provides the capability to monitor work across multiple channels, schedule and change work shifts for teams and individuals, and manage time-off requests. Ability to view performance data, manage employee performance, assign training and manage skills across teams and individuals. – Application

Basic Case Management: In support of HR Service Delivery, provides basic capability to log general inquiries between an employee and the HR service center – Application

Employee Document Management: Provides electronic personnel file capabilities including configurable legal hold, purge process, data retention and security rule settings. – Application

Enterprise Onboarding and Transitions: In support of HR Service Delivery, provides a mechanism for HR to configure complex employee processes that span departments, such as onboarding, off boarding, transfers, and other employee lifecycle events. – Application

Vendor Risk Management: Provides automated assessment capabilities and remediation processes for managing vendor risk, including reporting of risk levels and issues. All vendor interaction and communication may be centralized via a vendor portal enabling Customer to manage vendor responses, provide assessment status, and track issues and tasks. – Application

Contractor Management: Provides the capability to collaborate with third-party contractors on field service tasks through a contractor portal. - Platform Service

Operational Intelligence: Provides the capability to aggregate raw data from disparate monitoring tools in Customer's infrastructure to proactively reduce service outages through machine learning and predictive analytics. – Application

Devops Insights: New DevOps Insights application released with the launch of the Devops Standard SKU on 11/18/19 – Application

Communities: Enables Customer's users to engage with peers to ask questions and provide answers on areas of their interest. Helps organizations to reduce support costs through crowd sourcing of knowledge and self-service enablement. Includes the following key features – forums and user management, personalized subscriptions, user community profile, and moderation. – Application

MetricBase: Allows Customer to collect, analyze, and store a time series of data. – Application

Client Software Distribution: Allows administrators to distribute software from the service catalog using third party management systems. Limited use rights included in Orchestration Core. For now (Apr 2016) only definitions checking the plugin is available (DEF0026299.0) – Application

Business Continuity Management: New application created for the Fairchild MaestroRS application acquisition – Application

Predictive Intelligence for ITSM: Provides the ability to use supervised machine learning to train solutions with Customer's historic ServiceNow data to predict an outcome, such as a field value in a record. – Application

Social IT: Provides instant messaging, chat conversations, work queue and group chat support. Live Feed Provides a place to post and share content in a ServiceNow instance. - Platform Service

Discovery Servers: Searches a network and records all of the devices it finds as configuration items in the CMDB. Discovery is not free with the platform, and therefore it can only be installed by request after the customer has signed a contract that includes Discovery. Discovery searches a network and records all of the devices it finds as configuration items in the CMDB. - Platform Service

Virtual Agent for IRM: Provides capabilities for Users to interact with a chat agent (bot or human) through the ServiceNow Service Portal, mobile environments and various messaging services. – Application

Virtual Agent for CSM: Provides capabilities for Users to interact with a chat agent (bot or human) through the ServiceNow Service Portal, mobile environments and various messaging services. – Application

Incident Management: Restores normal service operation as quickly as possible following an incident, while minimizing impact to business operations and ensuring quality is maintained. – Application

Risk Management: Provides an executive view into risk, allowing risk managers to quickly identify at risk assets, perform assessments, and assign risks to the appropriate owners. Calculated risk scores are determined based on risk response and control effectiveness, giving risk managers real time visibility into risks inherent to their organizations. – Application

Activity Packs: A collection of related workflow activities that allow Orchestration Core to connect to and automate work with external systems. Some are included in Orchestration Core and others in Cloud Management. – Application

ITOM Health: Provides the capability to gain visibility and track the availability of Customer's critical application services. – Application

Smartphone - Platform Service

Vulnerability Solution Management: Provides the capability to correlate vulnerability scan findings with software updates, compensating controls, and other solutions to identify and prioritize remediation activities. – Application

Financial Modeling: Provides insight for executives seeking to align spending to business goals. Users can classify general ledger records, define reporting structures and allocation rules, and view summary reports. – Application

AI for Now Platform App Engine: Provides the ability to use supervised machine learning to train solutions with Customer's historic ServiceNow data to predict an outcome, such as a field value in a record. – Application

Data Certification: Enables field-level certification of data, either scheduled or on-demand. - Platform Service

Table-top Exercise Management: Provides a framework to evaluate the completeness and accuracy of continuity and recovery plans including [workflows for] plan contents and logging issues to resolve during the planning process. – Application

Express Discovery: Using the same definition (discovery) as discovery for enterprise - Platform Service

Skills Management: Enables an administrator to assign configured competencies, called skills, to groups or individual users. These skills can then be used to determine who can be assigned to particular tasks. - Platform Service

VA for Now Platform App: Engine Provides capabilities for Users to interact with a chat agent (bot or human) through the ServiceNow Service Portal, mobile environments and various messaging services. – Application

Performance Analytics for TSM: Provides advanced analytics and time series analysis for KPIs. Provides secure, simple access to Key Performance Indicators (KPIs) and metrics that companies can use to proactively optimize business services, improve processes and align with organizational goals. – Application

Performance Analytics for Legal Operations Management: Provides advanced analytics and time series analysis for KPIs. Provides secure, simple access to Key Performance Indicators (KPIs) and metrics that companies can use to proactively optimize business services, improve processes and align with organizational goals. – Application

Software Asset Management: Software asset management (SAM) systematically tracks, evaluates, and manages software licenses and software usage. A strong SAM program can help an organization reduce software costs, improve compliance, and simplify or develop processes for employee software requests. SAM programs can also help control inventory through accurate databases, which in turn helps identify organizational software needs, identify unused software that can be deleted, as well as reduce or consolidate the number of software vendors used. – Application

Performance Analytics for Service Management: Enables users to define and track key performance indicators (KPIs) and visualize these in scorecards and dashboards. Users can report and compare multiple time series, do advanced trend analysis, and compare their performance with preset targets. Restricted to Service Management data. – Application

Service Management for Issue Resolution: Provides the capabilities within Incident Management, Problem Management, Change Management, Release Management, Request Management, Asset Management and Cost Management to support issue resolution within Customer Service Management. – Application

Product Catalog: Provides information about individual models. Models are specific versions or various configurations of an asset. Models published to the product catalog are automatically published to the service catalog. - Platform Service

Social IT Live Feed: Provides a place to post and share content in a ServiceNow instance. - Platform Service

Platform Runtime (In Active): Allows customers to create custom service management processes. - Platform Service

Social IT Chat: Provides instant messaging, chat conversations, work queue and group chat support. - Platform Service

Event Management for Security – Application

Performance Analytics Premium: Enables users to define and track key performance indicators (KPIs) and visualize these in scorecards and dashboards. Users can report and compare multiple time series, do advanced trend analysis, and compare their performance with preset targets. – Application

Asset Management: Provides the ability to manage all your assets, consumables, and software licenses.-Application

App Engine for CSM – Application

Predictive Intelligence for ITBM – Application

Finance Service Management: Enables the finance department to define its services and fulfill requests through workflow capabilities and knowledge management, and provides visibility into resource utilization and service delivery performance through dashboards. – Application

Vendor Performance Management: Provides capabilities to measure, manage, and track vendor data and compare performance characteristics in unique graphical views. – Application

Advanced Risk Management: Provides capabilities to manage, mitigate and report on operational risk. Provides a centralized process for risk managers to assess, roll-up, and report on risks at various levels of their organization and receive and process risk events that may impact an organization's risk posture. – Application

Scaled Agile Framework: Provides the capability to plan development activities across teams and view the dependencies between them. – Application

Vendor Manager Workspace: Provides a centralized workspace to manage and monitor vendor health, performance data and related vendor information. – Application

Walk-Up Experience: Provides capabilities to create and manage a requester queue at an onsite IT walk-up venue where requests and issues are fulfilled and solved by IT technicians in real time and in person. – Application

Orchestration Core – Application

Finance Close Automation: Provides a centralized workspace for posting journal entries and capabilities to manage the finance close process by automating and managing timelines for close tasks and performing end-to-end procedures with built-in policy and compliance. – Application

Legal Service Management – Application

Discovery: Searches a network and records all of the devices it finds as configuration items in the CMDB. Discovery is not free with the platform, and therefore it can only be installed by request after the customer has signed a contract that includes Discovery. Discovery searches a network and records all of the devices it finds as configuration items in the CMDB. – Application

Targeted Communications: Provides the capability to create and send articles and emails to a specified list of internal and external customers. – Application

Employee Service Center: In support of HR Service Delivery provides employee self-reliance via an employee service portal, and provides HR the capability to assign tasks to employees. Uses prebuilt layouts, controls, and content. – Application

Hardware Asset Management – Application

Performance Analytics for ITBM: Enables users to define and track key performance indicators (KPIs) and visualize these in scorecards and dashboards. Users can report and compare multiple time series, do advanced trend analysis, and compare their performance with preset targets. Restricted to ITBM data. – Application

Performance Analytics for Software Asset Management: Enables users to define and track key performance indicators (KPIs) and visualize these in scorecards and dashboards. Users can report and compare multiple time series, do advanced trend analysis, and compare their performance with preset targets. Restricted to Software Asset Management data. – Application

ITOM Optimization: Provides the capability to view and automate the provisioning, life cycle and cost management of IT resources supporting application services. – Application

Configuration Automation: Provides shared base views for integrations with configuration management products. The Configuration Automation plugin is activated automatically with Puppet and Chef. – Application

Orchestration VMware - Platform Service

Virtual Agent for FSOM: Provides capabilities for Users to interact with a chat agent (bot or human) through the ServiceNow Service Portal, mobile environments and various messaging services. – Application

Cloud Provisioning and Governance: Enables users to request virtual servers from the Service Catalog. Includes stored templates for provisioning virtual machines and preconfigured approval and provisioning tasks. – Application

Multiple Service Catalogs: Allows customers to order predefined, bundled goods and services from your IT organization or other departments. - Platform Service

Performance Analytics for DevOps: Enables users to define and track key performance indicators (KPIs) and visualize these in scorecards and dashboards. Users can report and compare multiple time series, do advanced trend analysis, and compare their performance with preset targets. Restricted to DevOps data. – Application

Survey Management: Allows you to create, send, and collect responses for basic surveys quickly and easily. Note: A significantly improved and updated Survey Management feature is available starting with the Eureka release. - Platform Service

Performance Analytics for Hardware Asset Management – Application

Service Creator: Enables a department to offer custom services through the service catalog, such as the HR department offering tuition reimbursement for further education. - Platform Service

Tablet "Tablet Device Support” - iPad with iOS 6+: Provides nearly full-product functionality on the Apple iPad."" - Platform Service"

Service Watch (Legacy) – Application

Marketing Service Management – Application

Workflows - Platform Service

Use Case Accelerators: Provides capabilities to configure pre-defined features such as policies, control objectives, scopes, indicators, risks, dashboards and reports. – Application

E-bonding for Telecommunications: Provides the capability for a telecommunication service provider Customer to author and publish a service catalog to its customer's ServiceNow instance and to receive and manage customer requests, and for customers of a telecommunications service provider to request services and receive updates through its ServiceNow instance. – Application

MID Server: The Management, Instrumentation, and Discovery (MID) Server is a Java application that runs as a Windows service or UNIX daemon. The MID Server facilitates communication and movement of data between the ServiceNow platform and external applications, data sources, and services. - Platform Service

Predictive Intelligence for FSM: Provides the capability to use supervised machine learning to train solutions with Customer's historic ServiceNow data to predict an outcome, such as a field value in a record. – Application

Service Portal - Platform Service

Activity Designer Enables a user to construct reusable activities that suit an organization's business needs. Requires Orchestration Core. – Application

Project Management: Third generation suite of tools that aids in planning, organizing, and managing projects by applying basic task management processes. – Application

Application Portfolio Management – Application

Performance Analytics for Incident Restricted to Incident: data and a fixed set of indicators. - Platform Service

Virtual Agent for HR: Provides capabilities for Users to interact with a chat agent (bot or human) through the ServiceNow Service Portal, mobile environments and various messaging services. – Application

Performance Analytics for Governance, Risk and Compliance: Enables users to define and track key performance indicators (KPIs) and visualize these in scorecards and dashboards. Users can report and compare multiple time series, do advanced trend analysis, and compare their performance with preset targets. Restricted to Governance, Risk and Compliance data. – Application

Service Catalog: Allows customers to order predefined, bundled goods and services from your IT organization or other departments. - Platform Service

Test Management: The Test Management application provides a tool for manual software testing – Application

Customer Service Management – Application

Predictive Intelligence for APM – Application

Performance Analytics for Facilities Service Management: Enables users to define and track key performance indicators (KPIs) and visualize these in scorecards and dashboards. Users can report and compare multiple time series, do advanced trend analysis, and compare their performance with preset targets. Restricted to Facilities Service Management data. – Application

Audit Management: Provides a centralized process for Internal Audit teams to automate the complete audit lifecycle by providing the capability to plan, scope and execute integrated, risk-based audit plans. – Application

Virtual Agent for ITBM – Application

Virtual Agent for ITSM: Provides capabilities for Users to interact with a chat agent (bot or human) Through the ServiceNow Service Portal, mobile environments and various massaging services. –Application

Change Management: Change management helps organizations understand and work to minimize risks of changes to the IT environment. – Application

Financial Planning: Assists executives and budget owners in the automation of budget and forecast planning, helping to increase efficiency and simplification of the planning process. – Application

Free Facilities: The legacy application controlling the facilities management process. - Platform Service

Release Management Encompasses the planning, design, build, configuration and testing of hardware and software releases to create a defined set of release components. – Application

Public Catalog - Platform Service

Demand Management: Aids in capturing the demands coming into the system and provides ways to screen, assess, and prioritize them. – Application

Performance Analytics for App Engine: Enables users to define and track key performance indicators (KPIs) and visualize these in scorecards and dashboards. Users can report and compare multiple time series, do advanced trend analysis, and compare their performance with preset targets. Restricted to App Engine data. – Application

Continual Improvement: Provides capabilities to define improvement initiatives and measure success by creating phases and tasks to meet performance goals and track progress. – Application

Performance Analytics for CSM Enables users to define and track key performance indicators (KPIs) and visualize these in scorecards and dashboards. Users can report and compare multiple time series, do advanced trend analysis, and compare their performance with preset targets. Restricted to CSM data. – Application

Facilities Service Management – Application

Knowledge Management: Enables you to gather, store, and share knowledge within your organization. - Platform Service

Proactive Customer Service Operations: Provides the capability to proactively trigger case workflows. – Application

Service Desk - Platform Service

Predictive Intelligence for CSM: Provides the ability to use supervised machine learning to train solutions with Customer's historic ServiceNow data to predict an outcome, such as a field value in a record. – Application

Event Management: Provides event management performance testing. – Application

Crisis Management: Provides the capability to use and test standardized workflows for responding to natural disasters and crisis scenarios that may disrupt business operations. – Application

Orchestration Amazon EC2 - Platform Service

Team Development: Supports parallel development on multiple, sub-production ServiceNow instances by providing branching operations, the ability to compare a development instance to other development instances, and a central dashboard for all team development activities. - Platform Service

Discovery Nodes - Platform Service

Contract Management: Provides the ability to manage all types of contracts. - Platform Service

Predictive Intelligence for TSM: Provides the capability to use supervised machine learning to train solutions with Customer's historic ServiceNow data to predict an outcome, such as a field value in a record. – Application

Facilities Service Management (Inactive) - Platform Service

Performance Analytics for Security: Enables users to define and track key performance indicators (KPIs) and visualize these in scorecards and dashboards. Users can report and compare multiple time series, do advanced trend analysis, and compare their performance with preset targets. Restricted to Security data. – Application

Assessment: Provides capabilities to use custom questionnaires and scripted queries to evaluate, score, and compare any records in ServiceNow. Also provides survey capabilities starting with the Eureka release. - Platform Service

Orchestration Core (Inactive): Enables orchestration of activities outside Customer's instance of the subscription service. Allows Customer to automate discrete tasks or processes using graphical workflow that interact with external systems or services. Includes Activity Packs and Configuration Automation. Also includes limited use rights to Password Reset and Client Software Distribution. - Platform Service

Activity Packs for Security: A collection of related workflow activities that allow Orchestration Core to connect to and automate work with external systems. Some are included in Orchestration Core and others in Cloud Management. – Application

Service Portfolio Management: Allows an organization to document the business services it provides using a standardized, structured format. Performance against availability commitments is calculated and can be displayed in a homepage. - Platform Service

Service Owner Workspace: Provides a graphical view and trend charts to manage and monitor portfolios and services. – Application

Password Reset: Provides the ability to create self-service and service desk password reset processes for a ServiceNow instance. – Application

Governance, Risk and Compliance: Provides the IT Governance, Risk and Compliance application. – Application

Integration - Platform Service

Timeline Visualizations: Enables graphical representation of activities over time. You can use this visualization to provide a high-level view of your organization's strategic and operational activities such as incidents, problems, changes, and projects. The CIO Roadmap is a visualization provided by this plugin. It shows your organization's projects grouped by portfolios. Your organization's leaders can use the CIO roadmap to monitor and evaluate the status of current and upcoming projects. - Platform Service

ITOM Visibility: Provides visibility into IT resources, configuration characteristics, and their relationship to application services. – Application

Outsourced Customer Service: Provides the capability to manage outsourced customer service providers. – Application

Performance Analytics for Platform Runtime: Enables users to define and track key performance indicators (KPIs) and visualize these in scorecards and dashboards. Users can report and compare multiple time series, do advanced trend analysis, and compare their performance with preset targets. Restricted to Platform Runtime data. – Application

Request Management: Allows customers to order predefined, bundled goods and services from your IT organization or other departments. – Application

Loom Predictive Intelligence: Loom Predictive Intelligence application created for the acquisition of Loom systems – Application

Financial Management – Application

Predictive Intelligence for HR: Provides the ability to use supervised machine learning to train solutions with Customer's historic ServiceNow data to predict an outcome, such as a field value in a record. – Application

Service Mapping – Application

Policy and Compliance Management: Provides a centralized process for creating and managing policies, standards, and internal control procedures that are cross-mapped to external regulations and best practices. Additionally, the application provides structured workflows for the identification, assessment, and continuous monitoring of control activities. – Application

Application Lifecycle Management (ALM) – Application

Document Management: Lightweight, ITIL-based solution for managing electronic documents within your ServiceNow instance. To enable the ability to publish to the knowledge base, activate the Knowledge Document plugin. - Platform Service

Project Portfolio Management: Third generation suite of tools that aids in planning, organizing, and managing projects by applying basic task management processes. – Application

Time Cards: Works with the Task table to record time worked on projects, incidents, problems, and change requests. Task assignees can record time worked in the Time worked field on a task record or enter hours directly into their time card. - Platform Service

Discovery Devices: Searches a network and records all of the devices it finds as configuration items in the CMDB. Discovery is not free with the platform, and therefore it can only be installed by request after the customer has signed a contract that includes Discovery. Discovery searches a network and records all of the devices it finds as configuration items in the CMDB. NOTE: Li is using [DEF0001202.5]>200 as threshold for both Enterprise and Express. - Platform Service

Edge Encryption: Resides in the Customer's datacenter and encrypts data sent to eligible ServiceNow fields, and decrypts data received from those fields. Customer controls and manages the encryption keys for the eligible fields in their instance. Currently there are 4 definitions. Need to talk to Product Manager to see which one is the one to use here. – Application

Telecommunications Service Management Applications and Data: Provides the capabilities for Customer Service Management and service assurance for Customers in the telecommunications industry. – Application

Lifecycle Events: Provides the capability to configure a collection of pre-defined activities for personal and professional employee life cycle events within the HR application. – Application

Inventory Management: The Field Service Management Plugin includes an inventory management feature, whose goal is to coordinate part selection and delivery to the Field Service Agent. Inventory Management tracks the following information pertaining to parts: Location (example: warehouse), Status (example: reserved), Movement, Status levels - Platform Service

Performance Analytics for APM: Enables users to define and track key performance indicators (KPIs) and visualize these in scorecards and dashboards. Users can report and compare multiple time series, do advanced trend analysis, and compare their performance with preset targets. Restricted to APM data. – Application

Performance Analytics for HR: Enables users to define and track key performance indicators (KPIs) and visualize these in scorecards and dashboards. Users can report and compare multiple time series, do advanced trend analysis, and compare their performance with preset targets. Restricted to HR data. – Application

Domain Separation - Platform Service

Resource Management: Enables resource requesters and resource managers to plan, organize, and manage resources for both planned and unexpected work. Activating Resource Management automatically activates the Project Management plugin if it is not already active. – Application

Predictive Intelligence for IRM – Application

On-Call Scheduling: Provides functionality for rotating an on-call position within a group of people on a regular basis. This is an improved and updated version of Group on-call rotation (released 2008 Spring). - Platform Service

Cost Management: Provides IT financial management functionality to track operating costs for configuration items and task related activities, allocate the costs to business consumers, and compare actual allocations to planned budgets. – Application

Service Level Management: Provides a greatly enhanced version of the default SLA engine. - Platform Service

Business Continuity Planning: Provides the capability to use standardized templates and workflows to enable process, facility, and asset owners to develop continuity and recovery plans. – Application

Business Impact Analysis: Provides the capability to analyze business processes and critical dependencies. – Application

Performance Analytics for ITOM: Enables users to define and track key performance indicators (KPIs) and visualize these in scorecards and dashboards. Users can report and compare multiple time series, do advanced trend analysis, and compare their performance with preset targets. Restricted to ITBM data. – Application

Instance Data Replication Application: part of CPA Design Partner Program – Application

Reporting: Generates reports, such as bar charts and pie charts, from the default ServiceNow report set. - Platform Service

App Engine for ITSM – Application

Legal Operations Management Application: part of Design Partner Program – Application

Orchestration for Security – Application

Configuration Management (CMDB): Provides core functionality for the configuration management database, including enterprise hardware and configuration item relationships. - Platform Service

Visual Task Boards - Platform Service

REMOVED: Provides the capability to create custom tables or develop new application utilizing the Now Platform contextual development environment, platform features and shared system data. – Application

Coaching Loops: Adds functionality that facilitates the coaching of employees on their work through the use of coaching opportunities that can be conditionally configured. - Platform Service

Financial Charging: Provides the capability to automate show-back and bill-back processes with Workflow and statement item types, helping to increase corporate financial visibility. –Application

Now Platform App Engine: Provides capabilities for Customer to deploy custom-built applications developed on the ServiceNow Platform into production. – Application

Case and Knowledge Management In support of HR Service Delivery: Provides capabilities to document and manage interactions between employees and HR. Also allows for the fulfillment of advanced case requests across various HR centers of excellence, all supported by an HR Knowledge Base. – Application

Sweagle Configuration Data Management Application: being offered to customers who purchase Sweagle prior to being re-platformed – Application

Predictive Intelligence for FSOM: Provides the capability to use supervised machine learning to train solutions with Customer's historic ServiceNow data to predict an outcome, such as a field value in a record. Facilitates the process of identifying the root causes of errors in the IT infrastructure by providing capabilities to record, escalate, and manage problems through to resolution. – Application

Predictive Intelligence for Security Operations – Application

Performance Analytics for Field Service Management: Enables users to define and track key performance indicators (KPIs) and visualize these in scorecards and dashboards. Users can report and compare multiple time series, do advanced trend analysis, and compare their performance with preset targets. Restricted to Field Service Management data. – Application

Performance Analytics for FSOM: Provides advanced analytics and time series analysis for KPIs. Provides secure, simple access to Key Performance Indicators (KPIs) and metrics that companies can use to proactively optimize business services, improve processes and align with organizational goals. – Application

Investment Funding: Provides the capability to plan investments and budgeting and view historical investment and budgeting data. – Application

Innovation Management: Provides the capability to gather and evaluate ideas for implementation. – Application

Financial Services Applications and Data Model: Provides the capabilities for Customer Service Management and core front, middle, and back office operations for Customers in the financial services industry. – Application

Content Management System (CMS): Allows administrators to create custom, branded, web front ends on top of their existing ServiceNow instance. - Platform Service

Customer Service Management Professional Custom SELF-HOSTED - Platform Service

Virtual Agent for TSM: Provides capabilities for Users to interact with a chat agent (bot or human) through the ServiceNow Service Portal, mobile environments and various messaging services. – Application

Field Service Management: Helps organizations manage work tasks of any kind that need to be performed on location. – Application

Help The Help Desk: Help the Help Desk is a tool that allows users to populate the CMDB automatically with information about their Windows computer. Help the Help Desk is a small Web application that downloads and runs locally, using a WMI login script to gather information such as serial number, computer name, disk configuration, network configuration, installed software, memory, and much more. - Platform Service

Problem Management: Helps to identify the cause of an error in the IT infrastructure that is usually reported as occurrences of related incidents. – Application

Express Edition: ServiceNow Express is a highly standardized, rapid deployment service management solution aimed at companies that desire to keep configuration and customization to a minimum. - Platform Service

DevOps: Provides capabilities to integrate with and collect data from ServiceNow instances; and third-party planning, source code control, and build execution tools. Allows collected data to be loaded into a unified DevOps data model where it can be used to provide insight and automation throughout the DevOps lifecycle. – Application

Agile Development: Extends the Release Management v2 plugin by adding some new structures to accommodate the software development life cycle. This plugin is designed to accommodate most non-agile development methodologies, including the common waterfall method of development. - Application

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