Workplace Reservation: Provides capabilities to manage reservations for rooms, desks, parking, and additional workplace services. - Application
Workplace Case Management: Provides capabilities to fulfil and route on workplace services request. – Application
Software Spend Detection: ServiceNow Software Spend Detection application to track, analyze, and optimize software spending from imported financial data. - Application
Planned Maintenance: Provides the capability to automatically create work orders and work order tasks via schedules that are triggered based on meters, usage, and/or duration. - Application
Security Incident Response: A response platform for SOC/SIRT teams to test and enact response plans in the event of suspected security related activity or actual security breach. Uses NIST SP 800M61 r2 as a foundational best practice and leverages the ServiceNow platform to enable response team collaboration. Enables investigations of network and nonMnetwork related activities (i.e. IP theft, criminal activities) and provides a request capability for request automation between IT/End Users and security teams. Threshold missing (April 2016) – Application
Threat Intelligence: Integrates with the National Vulnerability Database (NVD) and 3rd party solutions to generate a set of actionable reports of vulnerable assets in the Customer environment. Incident response tasks, change requests or problem tickets can easily be opened from vulnerabilities to allow security teams to perform further investigation or to allow IT to perform remediation. - Application
Trusted Security Circles: As part of Security Operations, provides Customer the option to share threat intelligence data with industry peers, suppliers, or a global circle of ServiceNow customers. Allows Customer to submit anonymous queries regarding security observables and automatically receive a count of sightings to determine whether suspicious activity may be part of a larger attack. - Application
Vulnerability Response: Integrates with the National Vulnerability Database (NVD) and 3rd party solutions to generate a set of actionable reports of vulnerable assets in the Customer environment. Incident response tasks, change requests or problem tickets can easily be opened from vulnerabilities to allow security teams to perform further investigation or to allow IT to perform remediation. – Application
Configuration Compliance: Integrates with third-party security configuration assessment (SCA) solutions to generate a set of test results for the Customer's environment. Allows Customer to create response tasks, range requests or problem tickets to address configuration issues, enabling security teams to perform further investigation or allowing IT to remediate. - Application
Safe Workplace Dashboard: Safe Workplace Dashboard – Application
Employee Health Screening: Provides the capability to define and record the health criteria required of employees before entering the workplace and view data and trends on the health criteria and return of employees. – Application
Safe Workplace Suite: Safe Workplace Suite – Application
Employee Readiness Surveys: Provides the capability for Customer to define and measure preparedness of its workforce through surveys. – Application
Workplace PPE Inventory Management: Provides the capability to manage the personal protective equipment inventory levels across Customer's locations and facilities. – Application
Workplace Safety Management: Provides the capability to reserve workspaces with configurable shifts for a managed return to work process including cleaning schedules and tasks to create an audit trail for employee return. – Application
Employee Travel Safety: Provides capabilities to authorize business travel for employees based on the safety status of the destination. – Application
Contact Tracing: Provides the capability to identify employees that may have been exposed to an individual with a confirmed infectious disease by correlating information from work shifts, workspace locations, badge scans and employee daily contact logs. Includes the capability to manage the response process tasks related to these events. – Application
IntegrationHub: Provides additional capabilities to allow Flow Designer to automate systems outside of a Customer's instance. – Application
Notify: Enables organizations with a Twilio account to send notifications using text and voice messages. It also allows conference calls between ServiceNow users to enable quick communications. – Application
Virtual Agent for Legal Operations Management: Provides capabilities for Users to interact with a chat agent (bot or human) through the ServiceNow Service Portal, mobile environments and various messaging services. – Application
Legal Matter Management: Provides the capability to manage tasks and activities associated with legal matters in different practice areas. – Application
Legal Request Management: Provides the capability to classify, prioritize, and provide initial intake response to legal requests in a centralized workspace. – Application
Process Optimization: Provides the capability to create business process flow maps from audit trail data, view and assess inefficiencies within the process optimization workbench, and integrate with performance analytics and continual improvement management applications. – Application
Workforce Optimization: Provides the capability to monitor work across multiple channels, schedule and change work shifts for teams and individuals, and manage time-off requests. Ability to view performance data, manage employee performance, assign training and manage skills across teams and individuals. – Application
Basic Case Management: In support of HR Service Delivery, provides basic capability to log general inquiries between an employee and the HR service center – Application
Employee Document Management: Provides electronic personnel file capabilities including configurable legal hold, purge process, data retention and security rule settings. – Application
Enterprise Onboarding and Transitions: In support of HR Service Delivery, provides a mechanism for HR to configure complex employee processes that span departments, such as onboarding, off boarding, transfers, and other employee lifecycle events. – Application
Vendor Risk Management: Provides automated assessment capabilities and remediation processes for managing vendor risk, including reporting of risk levels and issues. All vendor interaction and communication may be centralized via a vendor portal enabling Customer to manage vendor responses, provide assessment status, and track issues and tasks. – Application
Contractor Management: Provides the capability to collaborate with third-party contractors on field service tasks through a contractor portal. - Platform Service
Operational Intelligence: Provides the capability to aggregate raw data from disparate monitoring tools in Customer's infrastructure to proactively reduce service outages through machine learning and predictive analytics. – Application
Devops Insights: New DevOps Insights application released with the launch of the Devops Standard SKU on 11/18/19 – Application
Communities: Enables Customer's users to engage with peers to ask questions and provide answers on areas of their interest. Helps organizations to reduce support costs through crowd sourcing of knowledge and self-service enablement. Includes the following key features – forums and user management, personalized subscriptions, user community profile, and moderation. – Application
MetricBase: Allows Customer to collect, analyze, and store a time series of data. – Application
Client Software Distribution: Allows administrators to distribute software from the service catalog using third party management systems. Limited use rights included in Orchestration Core. For now (Apr 2016) only definitions checking the plugin is available (DEF0026299.0) – Application
Business Continuity Management: New application created for the Fairchild MaestroRS application acquisition – Application
Predictive Intelligence for ITSM: Provides the ability to use supervised machine learning to train solutions with Customer's historic ServiceNow data to predict an outcome, such as a field value in a record. – Application
Social IT: Provides instant messaging, chat conversations, work queue and group chat support. Live Feed Provides a place to post and share content in a ServiceNow instance. - Platform Service
Discovery Servers: Searches a network and records all of the devices it finds as configuration items in the CMDB. Discovery is not free with the platform, and therefore it can only be installed by request after the customer has signed a contract that includes Discovery. Discovery searches a network and records all of the devices it finds as configuration items in the CMDB. - Platform Service
Virtual Agent for IRM: Provides capabilities for Users to interact with a chat agent (bot or human) through the ServiceNow Service Portal, mobile environments and various messaging services. – Application
Virtual Agent for CSM: Provides capabilities for Users to interact with a chat agent (bot or human) through the ServiceNow Service Portal, mobile environments and various messaging services. – Application
Incident Management: Restores normal service operation as quickly as possible following an incident, while minimizing impact to business operations and ensuring quality is maintained. – Application
Risk Management: Provides an executive view into risk, allowing risk managers to quickly identify at risk assets, perform assessments, and assign risks to the appropriate owners. Calculated risk scores are determined based on risk response and control effectiveness, giving risk managers real time visibility into risks inherent to their organizations. – Application
Activity Packs: A collection of related workflow activities that allow Orchestration Core to connect to and automate work with external systems. Some are included in Orchestration Core and others in Cloud Management. – Application
ITOM Health: Provides the capability to gain visibility and track the availability of Customer's critical application services. – Application
Smartphone - Platform Service
Vulnerability Solution Management: Provides the capability to correlate vulnerability scan findings with software updates, compensating controls, and other solutions to identify and prioritize remediation activities. – Application
Financial Modeling: Provides insight for executives seeking to align spending to business goals. Users can classify general ledger records, define reporting structures and allocation rules, and view summary reports. – Application
AI for Now Platform App Engine: Provides the ability to use supervised machine learning to train solutions with Customer's historic ServiceNow data to predict an outcome, such as a field value in a record. – Application
Data Certification: Enables field-level certification of data, either scheduled or on-demand. - Platform Service
Table-top Exercise Management: Provides a framework to evaluate the completeness and accuracy of continuity and recovery plans including [workflows for] plan contents and logging issues to resolve during the planning process. – Application
Express Discovery: Using the same definition (discovery) as discovery for enterprise - Platform Service
Skills Management: Enables an administrator to assign configured competencies, called skills, to groups or individual users. These skills can then be used to determine who can be assigned to particular tasks. - Platform Service
VA for Now Platform App: Engine Provides capabilities for Users to interact with a chat agent (bot or human) through the ServiceNow Service Portal, mobile environments and various messaging services. – Application
Performance Analytics for TSM: Provides advanced analytics and time series analysis for KPIs. Provides secure, simple access to Key Performance Indicators (KPIs) and metrics that companies can use to proactively optimize business services, improve processes and align with organizational goals. – Application
Performance Analytics for Legal Operations Management: Provides advanced analytics and time series analysis for KPIs. Provides secure, simple access to Key Performance Indicators (KPIs) and metrics that companies can use to proactively optimize business services, improve processes and align with organizational goals. – Application
Software Asset Management: Software asset management (SAM) systematically tracks, evaluates, and manages software licenses and software usage. A strong SAM program can help an organization reduce software costs, improve compliance, and simplify or develop processes for employee software requests. SAM programs can also help control inventory through accurate databases, which in turn helps identify organizational software needs, identify unused software that can be deleted, as well as reduce or consolidate the number of software vendors used. – Application
Performance Analytics for Service Management: Enables users to define and track key performance indicators (KPIs) and visualize these in scorecards and dashboards. Users can report and compare multiple time series, do advanced trend analysis, and compare their performance with preset targets. Restricted to Service Management data. – Application
Service Management for Issue Resolution: Provides the capabilities within Incident Management, Problem Management, Change Management, Release Management, Request Management, Asset Management and Cost Management to support issue resolution within Customer Service Management. – Application
Product Catalog: Provides information about individual models. Models are specific versions or various configurations of an asset. Models published to the product catalog are automatically published to the service catalog. - Platform Service
Social IT Live Feed: Provides a place to post and share content in a ServiceNow instance. - Platform Service
Platform Runtime (In Active): Allows customers to create custom service management processes. - Platform Service
Social IT Chat: Provides instant messaging, chat conversations, work queue and group chat support. - Platform Service
Event Management for Security – Application
Performance Analytics Premium: Enables users to define and track key performance indicators (KPIs) and visualize these in scorecards and dashboards. Users can report and compare multiple time series, do advanced trend analysis, and compare their performance with preset targets. – Application
Asset Management: Provides the ability to manage all your assets, consumables, and software licenses.-Application
App Engine for CSM – Application
Predictive Intelligence for ITBM – Application
Finance Service Management: Enables the finance department to define its services and fulfill requests through workflow capabilities and knowledge management, and provides visibility into resource utilization and service delivery performance through dashboards. – Application
Vendor Performance Management: Provides capabilities to measure, manage, and track vendor data and compare performance characteristics in unique graphical views. – Application
Advanced Risk Management: Provides capabilities to manage, mitigate and report on operational risk. Provides a centralized process for risk managers to assess, roll-up, and report on risks at various levels of their organization and receive and process risk events that may impact an organization's risk posture. – Application
Scaled Agile Framework: Provides the capability to plan development activities across teams and view the dependencies between them. – Application
Vendor Manager Workspace: Provides a centralized workspace to manage and monitor vendor health, performance data and related vendor information. – Application
Walk-Up Experience: Provides capabilities to create and manage a requester queue at an onsite IT walk-up venue where requests and issues are fulfilled and solved by IT technicians in real time and in person. – Application
Orchestration Core – Application
Finance Close Automation: Provides a centralized workspace for posting journal entries and capabilities to manage the finance close process by automating and managing timelines for close tasks and performing end-to-end procedures with built-in policy and compliance. – Application
Legal Service Management – Application
Discovery: Searches a network and records all of the devices it finds as configuration items in the CMDB. Discovery is not free with the platform, and therefore it can only be installed by request after the customer has signed a contract that includes Discovery. Discovery searches a network and records all of the devices it finds as configuration items in the CMDB. – Application
Targeted Communications: Provides the capability to create and send articles and emails to a specified list of internal and external customers. – Application
Employee Service Center: In support of HR Service Delivery provides employee self-reliance via an employee service portal, and provides HR the capability to assign tasks to employees. Uses prebuilt layouts, controls, and content. – Application
Hardware Asset Management – Application
Performance Analytics for ITBM: Enables users to define and track key performance indicators (KPIs) and visualize these in scorecards and dashboards. Users can report and compare multiple time series, do advanced trend analysis, and compare their performance with preset targets. Restricted to ITBM data. – Application
Performance Analytics for Software Asset Management: Enables users to define and track key performance indicators (KPIs) and visualize these in scorecards and dashboards. Users can report and compare multiple time series, do advanced trend analysis, and compare their performance with preset targets. Restricted to Software Asset Management data. – Application
ITOM Optimization: Provides the capability to view and automate the provisioning, life cycle and cost management of IT resources supporting application services. – Application
Configuration Automation: Provides shared base views for integrations with configuration management products. The Configuration Automation plugin is activated automatically with Puppet and Chef. – Application
Orchestration VMware - Platform Service
Virtual Agent for FSOM: Provides capabilities for Users to interact with a chat agent (bot or human) through the ServiceNow Service Portal, mobile environments and various messaging services. – Application
Cloud Provisioning and Governance: Enables users to request virtual servers from the Service Catalog. Includes stored templates for provisioning virtual machines and preconfigured approval and provisioning tasks. – Application
Multiple Service Catalogs: Allows customers to order predefined, bundled goods and services from your IT organization or other departments. - Platform Service
Performance Analytics for DevOps: Enables users to define and track key performance indicators (KPIs) and visualize these in scorecards and dashboards. Users can report and compare multiple time series, do advanced trend analysis, and compare their performance with preset targets. Restricted to DevOps data. – Application
Survey Management: Allows you to create, send, and collect responses for basic surveys quickly and easily. Note: A significantly improved and updated Survey Management feature is available starting with the Eureka release. - Platform Service
Performance Analytics for Hardware Asset Management – Application
Service Creator: Enables a department to offer custom services through the service catalog, such as the HR department offering tuition reimbursement for further education. - Platform Service
Tablet "Tablet Device Support” - iPad with iOS 6+: Provides nearly full-product functionality on the Apple iPad."" - Platform Service"
Service Watch (Legacy) – Application
Marketing Service Management – Application
Workflows - Platform Service
Use Case Accelerators: Provides capabilities to configure pre-defined features such as policies, control objectives, scopes, indicators, risks, dashboards and reports. – Application
E-bonding for Telecommunications: Provides the capability for a telecommunication service provider Customer to author and publish a service catalog to its customer's ServiceNow instance and to receive and manage customer requests, and for customers of a telecommunications service provider to request services and receive updates through its ServiceNow instance. – Application
MID Server: The Management, Instrumentation, and Discovery (MID) Server is a Java application that runs as a Windows service or UNIX daemon. The MID Server facilitates communication and movement of data between the ServiceNow platform and external applications, data sources, and services. - Platform Service
Predictive Intelligence for FSM: Provides the capability to use supervised machine learning to train solutions with Customer's historic ServiceNow data to predict an outcome, such as a field value in a record. – Application
Service Portal - Platform Service
Activity Designer Enables a user to construct reusable activities that suit an organization's business needs. Requires Orchestration Core. – Application
Project Management: Third generation suite of tools that aids in planning, organizing, and managing projects by applying basic task management processes. – Application
Application Portfolio Management – Application
Performance Analytics for Incident Restricted to Incident: data and a fixed set of indicators. - Platform Service
Virtual Agent for HR: Provides capabilities for Users to interact with a chat agent (bot or human) through the ServiceNow Service Portal, mobile environments and various messaging services. – Application
Performance Analytics for Governance, Risk and Compliance: Enables users to define and track key performance indicators (KPIs) and visualize these in scorecards and dashboards. Users can report and compare multiple time series, do advanced trend analysis, and compare their performance with preset targets. Restricted to Governance, Risk and Compliance data. – Application
Service Catalog: Allows customers to order predefined, bundled goods and services from your IT organization or other departments. - Platform Service
Test Management: The Test Management application provides a tool for manual software testing – Application
Customer Service Management – Application
Predictive Intelligence for APM – Application
Performance Analytics for Facilities Service Management: Enables users to define and track key performance indicators (KPIs) and visualize these in scorecards and dashboards. Users can report and compare multiple time series, do advanced trend analysis, and compare their performance with preset targets. Restricted to Facilities Service Management data. – Application
Audit Management: Provides a centralized process for Internal Audit teams to automate the complete audit lifecycle by providing the capability to plan, scope and execute integrated, risk-based audit plans. – Application
Virtual Agent for ITBM – Application
Virtual Agent for ITSM: Provides capabilities for Users to interact with a chat agent (bot or human) Through the ServiceNow Service Portal, mobile environments and various massaging services. –Application
Change Management: Change management helps organizations understand and work to minimize risks of changes to the IT environment. – Application
Financial Planning: Assists executives and budget owners in the automation of budget and forecast planning, helping to increase efficiency and simplification of the planning process. – Application
Free Facilities: The legacy application controlling the facilities management process. - Platform Service
Release Management Encompasses the planning, design, build, configuration and testing of hardware and software releases to create a defined set of release components. – Application
Public Catalog - Platform Service
Demand Management: Aids in capturing the demands coming into the system and provides ways to screen, assess, and prioritize them. – Application
Performance Analytics for App Engine: Enables users to define and track key performance indicators (KPIs) and visualize these in scorecards and dashboards. Users can report and compare multiple time series, do advanced trend analysis, and compare their performance with preset targets. Restricted to App Engine data. – Application
Continual Improvement: Provides capabilities to define improvement initiatives and measure success by creating phases and tasks to meet performance goals and track progress. – Application
Performance Analytics for CSM Enables users to define and track key performance indicators (KPIs) and visualize these in scorecards and dashboards. Users can report and compare multiple time series, do advanced trend analysis, and compare their performance with preset targets. Restricted to CSM data. – Application
Facilities Service Management – Application
Knowledge Management: Enables you to gather, store, and share knowledge within your organization. - Platform Service
Proactive Customer Service Operations: Provides the capability to proactively trigger case workflows. – Application
Service Desk - Platform Service
Predictive Intelligence for CSM: Provides the ability to use supervised machine learning to train solutions with Customer's historic ServiceNow data to predict an outcome, such as a field value in a record. – Application
Event Management: Provides event management performance testing. – Application
Crisis Management: Provides the capability to use and test standardized workflows for responding to natural disasters and crisis scenarios that may disrupt business operations. – Application
Orchestration Amazon EC2 - Platform Service
Team Development: Supports parallel development on multiple, sub-production ServiceNow instances by providing branching operations, the ability to compare a development instance to other development instances, and a central dashboard for all team development activities. - Platform Service
Discovery Nodes - Platform Service
Contract Management: Provides the ability to manage all types of contracts. - Platform Service
Predictive Intelligence for TSM: Provides the capability to use supervised machine learning to train solutions with Customer's historic ServiceNow data to predict an outcome, such as a field value in a record. – Application
Facilities Service Management (Inactive) - Platform Service
Performance Analytics for Security: Enables users to define and track key performance indicators (KPIs) and visualize these in scorecards and dashboards. Users can report and compare multiple time series, do advanced trend analysis, and compare their performance with preset targets. Restricted to Security data. – Application
Assessment: Provides capabilities to use custom questionnaires and scripted queries to evaluate, score, and compare any records in ServiceNow. Also provides survey capabilities starting with the Eureka release. - Platform Service
Orchestration Core (Inactive): Enables orchestration of activities outside Customer's instance of the subscription service. Allows Customer to automate discrete tasks or processes using graphical workflow that interact with external systems or services. Includes Activity Packs and Configuration Automation. Also includes limited use rights to Password Reset and Client Software Distribution. - Platform Service
Activity Packs for Security: A collection of related workflow activities that allow Orchestration Core to connect to and automate work with external systems. Some are included in Orchestration Core and others in Cloud Management. – Application
Service Portfolio Management: Allows an organization to document the business services it provides using a standardized, structured format. Performance against availability commitments is calculated and can be displayed in a homepage. - Platform Service
Service Owner Workspace: Provides a graphical view and trend charts to manage and monitor portfolios and services. – Application
Password Reset: Provides the ability to create self-service and service desk password reset processes for a ServiceNow instance. – Application
Governance, Risk and Compliance: Provides the IT Governance, Risk and Compliance application. – Application
Integration - Platform Service
Timeline Visualizations: Enables graphical representation of activities over time. You can use this visualization to provide a high-level view of your organization's strategic and operational activities such as incidents, problems, changes, and projects. The CIO Roadmap is a visualization provided by this plugin. It shows your organization's projects grouped by portfolios. Your organization's leaders can use the CIO roadmap to monitor and evaluate the status of current and upcoming projects. - Platform Service
ITOM Visibility: Provides visibility into IT resources, configuration characteristics, and their relationship to application services. – Application
Outsourced Customer Service: Provides the capability to manage outsourced customer service providers. – Application
Performance Analytics for Platform Runtime: Enables users to define and track key performance indicators (KPIs) and visualize these in scorecards and dashboards. Users can report and compare multiple time series, do advanced trend analysis, and compare their performance with preset targets. Restricted to Platform Runtime data. – Application
Request Management: Allows customers to order predefined, bundled goods and services from your IT organization or other departments. – Application
Loom Predictive Intelligence: Loom Predictive Intelligence application created for the acquisition of Loom systems – Application
Financial Management – Application
Predictive Intelligence for HR: Provides the ability to use supervised machine learning to train solutions with Customer's historic ServiceNow data to predict an outcome, such as a field value in a record. – Application
Service Mapping – Application
Policy and Compliance Management: Provides a centralized process for creating and managing policies, standards, and internal control procedures that are cross-mapped to external regulations and best practices. Additionally, the application provides structured workflows for the identification, assessment, and continuous monitoring of control activities. – Application
Application Lifecycle Management (ALM) – Application
Document Management: Lightweight, ITIL-based solution for managing electronic documents within your ServiceNow instance. To enable the ability to publish to the knowledge base, activate the Knowledge Document plugin. - Platform Service
Project Portfolio Management: Third generation suite of tools that aids in planning, organizing, and managing projects by applying basic task management processes. – Application
Time Cards: Works with the Task table to record time worked on projects, incidents, problems, and change requests. Task assignees can record time worked in the Time worked field on a task record or enter hours directly into their time card. - Platform Service
Discovery Devices: Searches a network and records all of the devices it finds as configuration items in the CMDB. Discovery is not free with the platform, and therefore it can only be installed by request after the customer has signed a contract that includes Discovery. Discovery searches a network and records all of the devices it finds as configuration items in the CMDB. NOTE: Li is using [DEF0001202.5]>200 as threshold for both Enterprise and Express. - Platform Service
Edge Encryption: Resides in the Customer's datacenter and encrypts data sent to eligible ServiceNow fields, and decrypts data received from those fields. Customer controls and manages the encryption keys for the eligible fields in their instance. Currently there are 4 definitions. Need to talk to Product Manager to see which one is the one to use here. – Application
Telecommunications Service Management Applications and Data: Provides the capabilities for Customer Service Management and service assurance for Customers in the telecommunications industry. – Application
Lifecycle Events: Provides the capability to configure a collection of pre-defined activities for personal and professional employee life cycle events within the HR application. – Application
Inventory Management: The Field Service Management Plugin includes an inventory management feature, whose goal is to coordinate part selection and delivery to the Field Service Agent. Inventory Management tracks the following information pertaining to parts: Location (example: warehouse), Status (example: reserved), Movement, Status levels - Platform Service
Performance Analytics for APM: Enables users to define and track key performance indicators (KPIs) and visualize these in scorecards and dashboards. Users can report and compare multiple time series, do advanced trend analysis, and compare their performance with preset targets. Restricted to APM data. – Application
Performance Analytics for HR: Enables users to define and track key performance indicators (KPIs) and visualize these in scorecards and dashboards. Users can report and compare multiple time series, do advanced trend analysis, and compare their performance with preset targets. Restricted to HR data. – Application
Domain Separation - Platform Service
Resource Management: Enables resource requesters and resource managers to plan, organize, and manage resources for both planned and unexpected work. Activating Resource Management automatically activates the Project Management plugin if it is not already active. – Application
Predictive Intelligence for IRM – Application
On-Call Scheduling: Provides functionality for rotating an on-call position within a group of people on a regular basis. This is an improved and updated version of Group on-call rotation (released 2008 Spring). - Platform Service
Cost Management: Provides IT financial management functionality to track operating costs for configuration items and task related activities, allocate the costs to business consumers, and compare actual allocations to planned budgets. – Application
Service Level Management: Provides a greatly enhanced version of the default SLA engine. - Platform Service
Business Continuity Planning: Provides the capability to use standardized templates and workflows to enable process, facility, and asset owners to develop continuity and recovery plans. – Application
Business Impact Analysis: Provides the capability to analyze business processes and critical dependencies. – Application
Performance Analytics for ITOM: Enables users to define and track key performance indicators (KPIs) and visualize these in scorecards and dashboards. Users can report and compare multiple time series, do advanced trend analysis, and compare their performance with preset targets. Restricted to ITBM data. – Application
Instance Data Replication Application: part of CPA Design Partner Program – Application
Reporting: Generates reports, such as bar charts and pie charts, from the default ServiceNow report set. - Platform Service
App Engine for ITSM – Application
Legal Operations Management Application: part of Design Partner Program – Application
Orchestration for Security – Application
Configuration Management (CMDB): Provides core functionality for the configuration management database, including enterprise hardware and configuration item relationships. - Platform Service
Visual Task Boards - Platform Service
REMOVED: Provides the capability to create custom tables or develop new application utilizing the Now Platform contextual development environment, platform features and shared system data. – Application
Coaching Loops: Adds functionality that facilitates the coaching of employees on their work through the use of coaching opportunities that can be conditionally configured. - Platform Service
Financial Charging: Provides the capability to automate show-back and bill-back processes with Workflow and statement item types, helping to increase corporate financial visibility. –Application
Now Platform App Engine: Provides capabilities for Customer to deploy custom-built applications developed on the ServiceNow Platform into production. – Application
Case and Knowledge Management In support of HR Service Delivery: Provides capabilities to document and manage interactions between employees and HR. Also allows for the fulfillment of advanced case requests across various HR centers of excellence, all supported by an HR Knowledge Base. – Application
Sweagle Configuration Data Management Application: being offered to customers who purchase Sweagle prior to being re-platformed – Application
Predictive Intelligence for FSOM: Provides the capability to use supervised machine learning to train solutions with Customer's historic ServiceNow data to predict an outcome, such as a field value in a record. Facilitates the process of identifying the root causes of errors in the IT infrastructure by providing capabilities to record, escalate, and manage problems through to resolution. – Application
Predictive Intelligence for Security Operations – Application
Performance Analytics for Field Service Management: Enables users to define and track key performance indicators (KPIs) and visualize these in scorecards and dashboards. Users can report and compare multiple time series, do advanced trend analysis, and compare their performance with preset targets. Restricted to Field Service Management data. – Application
Performance Analytics for FSOM: Provides advanced analytics and time series analysis for KPIs. Provides secure, simple access to Key Performance Indicators (KPIs) and metrics that companies can use to proactively optimize business services, improve processes and align with organizational goals. – Application
Investment Funding: Provides the capability to plan investments and budgeting and view historical investment and budgeting data. – Application
Innovation Management: Provides the capability to gather and evaluate ideas for implementation. – Application
Financial Services Applications and Data Model: Provides the capabilities for Customer Service Management and core front, middle, and back office operations for Customers in the financial services industry. – Application
Content Management System (CMS): Allows administrators to create custom, branded, web front ends on top of their existing ServiceNow instance. - Platform Service
Customer Service Management Professional Custom SELF-HOSTED - Platform Service
Virtual Agent for TSM: Provides capabilities for Users to interact with a chat agent (bot or human) through the ServiceNow Service Portal, mobile environments and various messaging services. – Application
Field Service Management: Helps organizations manage work tasks of any kind that need to be performed on location. – Application
Help The Help Desk: Help the Help Desk is a tool that allows users to populate the CMDB automatically with information about their Windows computer. Help the Help Desk is a small Web application that downloads and runs locally, using a WMI login script to gather information such as serial number, computer name, disk configuration, network configuration, installed software, memory, and much more. - Platform Service
Problem Management: Helps to identify the cause of an error in the IT infrastructure that is usually reported as occurrences of related incidents. – Application
Express Edition: ServiceNow Express is a highly standardized, rapid deployment service management solution aimed at companies that desire to keep configuration and customization to a minimum. - Platform Service
DevOps: Provides capabilities to integrate with and collect data from ServiceNow instances; and third-party planning, source code control, and build execution tools. Allows collected data to be loaded into a unified DevOps data model where it can be used to provide insight and automation throughout the DevOps lifecycle. – Application
Agile Development: Extends the Release Management v2 plugin by adding some new structures to accommodate the software development life cycle. This plugin is designed to accommodate most non-agile development methodologies, including the common waterfall method of development. - Application