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Survey Finds Government Employees Favor Zoom

A Morning Consult survey, commissioned by Zoom in November 2021, indicates that select federal, state, and local employees have a favorable view of using Zoom.

To serve a new online public while tackling mission-critical challenges, government agencies across the country embraced a new era of digital transformation, which was only catalyzed by recent widespread remote work. With virtual collaboration at the heart of this digital transformation, video communications providers acted as linchpins for government organizations' everyday operations.

But with the adoption of video conferencing came questions around implementation. How exactly do government workers use video communications in their day-to-day work? Which platforms do they prefer, and why? Which video communications platforms are used for certain tasks?

To dig into these questions, Zoom commissioned a survey of 300 U.S. federal, state, and local government employees that use audio and video communication platforms in a work setting at least once a month.

According to the survey, most of the government employees surveyed believe audio and video communication platforms will play a big role in both the government overall (84%) and their individual jobs in the future (77%). And when asked what single platform they'd choose to use at work, nearly half (47%) of the government employees surveyed said Zoom.

  • Seventy-nine percent of those government employees surveyed consider audio and video communications technology to be very or somewhat secure.
  • Eighty-seven percent of respondents felt favorable toward Zoom.
  • More than half of those surveyed would prefer to use Zoom for presenting to a live audience (56%) and over a third would prefer it for holding a confidential meeting (39%).
  • Seventy-two percent of respondents believe audio and video communication platforms make it easier for everyone to contribute to the conversation equally.

Discover all the findings from the survey. Cick here to view the resource.