For years, the Alaska Department of Health and Social Services (DHSS) has served constitutes across the state by phone and in-person. Despite their best efforts to seamlessly deliver information, employees were overwhelmed due to the high call volume and inefficient contact center workflows. The existing challenges only heightened during the pandemic, which lead to a need for a secure virtual call center solution.

Genesys customer experience solutions offer state and local agencies self-service channels, AI capabilities and secure cloud-based tools. Learn how Genesys’s contact center software quickly helped the Alaska DHSS effectively serve over 265,000 residents.

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