The pandemic has demonstrated the need for government services to be accessible, inclusive, and user-centric. The delivery of equitable, integrated customer and employee experiences requires a stack of flexible and secure technology that connects the government with people and allows the exchange of information and expertise across agencies.
Check out the on-demand seminars from our 2022 Adobe Digital Government Technology Seminar series to learn more about the integrated technologies that underpin successful digital government and customer experience (CX) projects.
To watch the recordings and access the resources from the seminars, fill out the form on the right.
Legislation such as the 21st Century Integrated Digital Experience Act (IDEA), is helping to drive greater digital accessibility for government services. The people you serve expect to be able to engage with the government in a way that is personalized, secure, and equitable. To deliver on this expectation, government agencies need a foundation of digital experience technology. Access this on-demand seminar to learn how these Adobe technologies interact with each other as well as your existing back-office systems to help you deliver more equitable, customer-centric services.
In a digital-first world, a personalized, user-centric website experience is non-negotiable. The people you serve rely on your website to navigate life events and access critical government services. Access this on-demand seminar to learn how your team can create a customer-centric content journey by scaling your web operations with Adobe and partner technologies that enable fast, accurate, and relevant content creation, omni-channel content delivery, and improved audience targeting - all without coding.
Constituents expect personalized, timely, and relevant communications across multiple channels, including email, mobile, social media, and direct mail. Government agencies are challenged with finding a way to scale these personalized communications, often with millions of individuals who have varying needs. Access this on-demand seminar to learn how Adobe technologies can help you drive omni-channel engagement, scale the delivery of communications and notifications and use behavioral insights to improve the customer journey.
Meeting the changing and growing customer needs during a pandemic and beyond requires an agile, efficient, and engaged workforce. Access this on-demand seminar to learn how to empower your employees with experiences that are personal to improve operational efficiency. Specifically, Adobe experts explore how to use secure, cloud-based solutions to equip your workforce with everything they need to keep the business of government moving from any location.
Now that many instructors and enablement teams moved everything online, creating an engaging virtual learning environment has never been more vital. Access this on-demand seminar to learn how to produce intriguing digital learning content and deliver it to any audience effectively and efficiently, from any location. Specifically, our experts explore how to create an all-in-one learning environment, design captivating content, manage content and learners, and increase the resonance of your message through a combination of engaging live virtual instruction and peer-driven, social learning experiences.