The U.S. Air Force faces growing pressure to keep assets ready for use while also dealing with maintenance delays and the challenge of extending the life of mission-critical equipment. The problem is compounded by many MAJCOMs still relying on disconnected systems, spreadsheets, and manual steps—limiting visibility and slowing down maintenance operations.

In this Tech Talk, we explored how ServiceNow’s Enterprise Asset Management (EAM) and Field Service Management (FSM) modules provide an integrated solution that meets—and often exceeds—the standard requirements of a modern Computerized Maintenance Management System (CMMS). Attendees saw how ServiceNow’s unified platform can manage the full lifecycle of physical assets, streamline maintenance operations, and optimize field service delivery, all while supporting regulatory compliance and mission readiness.

We demonstrated how ServiceNow EAM and FSM help the U.S. Air Force:
• Centralize asset and maintenance data for complete visibility
• Streamline preventive and corrective maintenance activities
• Improve field technician productivity with mobile capabilities
• Track the full lifecycle of assets to support audit and compliance needs
• Connect to financial and procurement systems to strengthen cost control