Carahsoft, in conjunction with its vendor partners, sponsors hundreds of events each year, ranging from webcasts and tradeshows to executive roundtables and technology forums.
Events and Resources
Events
Kofax Webinar: The Future of Government CX
Hosted By: Kofax & Carahsoft
Federal, state, and local governments are in desperate need of technology to make services and information immediately accessible to citizens. Faced with continual budget cuts and uncertainty, agencies must find new ways to maintain service quality, escape the limits of legacy systems and adopt more user-centric service design practices.
From unemployment status updates to DMV appointments to taxes and IRS inquiries, conversational innovations are paving the future for a better CX.
Download this on-demand recording to hear Kane Simms, one of the world’s premier conversational strategists and a Harvard Business Review-published thought leader, and Derek Roberti, VP of Technology at Cognigy.AI, discuss how government organizations are overcoming significant hurdles and share best practices for building an attainable digital transformation strategy.
Viewers of this webinar will learn:
- Best practices for designing conversations between chatbots and citizens
- How conversational automation connects citizens to a wide range of automation technologies, including RPA, Document Transformation, and Business Process Automation
- How to automate conversations on voice and text channels
Fill out the form below to view this archived event.
Resources
Operation Automation: How AI is Modernizing Citizen Engagement with Government
Government agencies have witnessed an uptick in citizen requests, as the COVID-19 pandemic caused widespread uncertainty. All of this activity took a toll on government agencies, particularly the call center agents, who had to respond to dramatic growth in requests without corresponding increases in resources.
In partnership with GovExec
Fill out the form below to view this Resource.