Carahsoft, in conjunction with its vendor partners, sponsors hundreds of events each year, ranging from webcasts and tradeshows to executive roundtables and technology forums.

Government Events and Resources


Multi-Vendor Webcast

Modernizing Investigative Case Management and Government Services

Event Date: July 17, 2024
Hosted By: ServiceNow, Ignyte & Carahsoft
Attendees joined ServiceNow for a Federal ServiceNow workshop focused on modernizing investigative case management. This interactive session delved into how ServiceNow Public Sector Digital Services (PSDS), powered by Now Assist AI and Automation, can revolutionize federal investigative case management - enhancing service delivery, streamlining operations, and creating more visibility through data analytics.  
Attendees learned how ServiceNow helps modernize investigative case management by; 
  • Empowering investigators and unlocking productivity - creating case tasks seamlessly, automating work assignments, and tracking lifeycycle of cases from intake to resolution 
  • Tracking and managing documentation and evidence into inventory - creating a single repository for assets and managing their inventory control 
  • Increasing visibility and improving performance - Using embedded analytics to understand case processing times, historical data, location, and other meaningful KPI
Participants will gain valuable insights, practical strategies, and actionable recommendations to harness the power of PSDS combined with AI effectively in their agencies. 

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