Modernizing and digitizing government services is a complex task. Citizens often have a hard time finding the right agency or information they need, processes are lengthy, and often deal with sensitive data, and agencies are required to meet stringent privacy and security standards and regulations.

Today’s agency leaders are making services more accessible, easy to navigate, and focused on providing quick and effective answers by establishing a foundational, single, integrated, conversational, and natural language “front door” to government, and using purpose-build AI. 

Watch this on-demand webinar to learn how NICE can help you enable AI-powered, conversational self-service automation while managing multiple services with one consolidated program. Specifically, you will:

• Understand how similar organizations have defined a single interface (front door) from the citizen back, so that everyone has the same product and it operates the same way
• Learn how natural language self-service can be leveraged today, and what is required to deliver unscripted (generative) AI to create differentiated citizen experiences
• Understand ways to improve employee experience with real-time agent assistance, and through consistent and compliant knowledge across departments and channels
• Hear how to gain operational efficiencies through one group managing the front door for all agencies, measured with specific citizen engagement value drivers and benchmarks