As with any city, the region-wide 911 Computer-Aided Dispatch (CAD) application within El Paso, Texas, is a critical component of its technology infrastructure. It helps forge the connection between the city and forty other county-wide offices during an emergency to ensure citizens receive the quickest response from the most appropriate service.

The system takes in phone calls, GPS coordinates, and citizen information—it dispatches vehicles and runs the radio dispatch system, traffic alerts, fire alerts, and so much more.

However, the district’s systems configurations limited their ability to respond as quickly as possible. “We needed to help cut down on the time it took to get emergency service to our citizens,” said Jennifer Aguilar, senior network administrator with the El Paso County 911 District.