Government agencies are leveraging ServiceNow in pursuit of digital transformation and scalable citizen services. Recently, the State of Delaware’s Department of Labor implemented 3CLogic to optimize its fraud and unemployment services to manage contact center demand fluctuations. As a result, their team scaled its system’s ability to meet increased call volumes — without increasing agent headcount.

Please fill out the form below to access the YouTube video and see how 3CLogic customized the Department’s cloud contact center to serve citizens on their terms. You’ll find out how to leverage speech transcription, automate workflows natively integrated with ServiceNow, improve the citizen experience with intelligent IVR call flows, and more.

You'll also receive access to the State of Delaware case study!