Government Events and Resources

As agencies strive to meet rising public expectations and a waning trust in public service, the critical intersection of technology, culture, and strategy has never been more important. Customer experience (CX) is at the forefront of the movement to enhance service delivery and revolutionize citizen ...

Visit Help Scout in the Exhibit Hall at the 2025 Carahsoft Customer Experience and Engagement Summit. Learn how government teams use Help Scout to stay organized, resolve requests faster, and deliver better service. Whether you’re handling requests from residents, administrative departments, outside agencies, or ...

Carahsoft attended the 2025 TCEA Convention & Exposition from February 1 - 5, at the Austin Convention Center.    We were joined by K-12 experts from Help Scout.   To learn more reach out to our EDUMarketing@Carahsoft.com team ...

In this session, we provided an in-depth tour of Help Scout, showcasing how the app can streamline your customer communications and improve team collaboration.   Our expert support team was on hand to answer all your questions and walk you through key features to help you get the most out of ...