Federal IT leaders face mounting pressures to modernize while navigating strict mandates for security, compliance, and mission-critical performance. In this session, ServiceNow experts revealed how agencies can confidently embrace AI-driven automation to achieve smarter, more resilient operations.

Attendees learned how Health Log Analytics (HLA) delivers powerful on-premises capabilities that meet Federal data residency and security requirements without slowing modernization. They also explored LEAP, an innovative solution that uses incident history to accelerate triage and resolution for faster, measurable value.

The session provided actionable strategies to drive momentum today while establishing a platform for scalable IT Operations Management (ITOM) maturity and future AI adoption. From reducing risk to improving mission delivery, ServiceNow demonstrated how Federal IT teams can operate smarter, faster, and with greater confidence.