Learn how Carahsoft technologies and SuccessKPI work with government agencies to transform and modernize the physical and digital contact center. Hear first-hand from Maximus and SuccessKPI on how to support this transformation while managing the changing workforce with AI-powered, advanced data analytics to improve the citizen and employee experience.

Watch this on-demand webinar and take away the following learning objectives:

• Best practices for efficient digital transformation of the government contact center.
• Differences in how federal, state, and local governments manage workforce needs.
• Humans aren’t the challenge; data is the challenge. Improving the human experience is key unlocking to all data and insight.