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Government agencies are tasked with the very important job of ensuring everyone has access to the support they need. That includes providing access to better digital services—for example, making it possible for people who don’t own a laptop to find relevant information or apply for services on their cell phone in their preferred language. With the right technology in place, your agency can also anticipate their needs and recommend the next best service. That’s digital equity—creating equitable experiences for all customers with the help of technology. And your agency’s ability to serve the public depends on it.
Check out this interactive PDF quiz that aims to provide a quick way to evaluate an agency’s ability to provide equitable digital services. It also provides insight and education into various maturity levels and steps for what to do next.
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