Learn

There is a tremendous amount of pressure on IT staff in government agencies to do “more with less,” adopt digital transformation, and develop innovative ideas. Unfortunately, there are an array of strategic issues and challenges that are creating delays and bottlenecks. ServiceNow is changi...

The risk of being audited by software publishers has never been greater. Complex licensing models created by software vendors, combined with the emergence of IoT (Internet of Things) and BYOD (Bring Your Own Device), has created an environment where organizations grow increasingly dependent on manag...

Security teams today are inundated with alerts and information from a growing number of siloed point solutions. In parallel, attacks via both known and unknown vulnerabilities continuously target critical business services, IT infrastructure, and users. These incidents and vulnerabilities lack busin...

An improved employee and customer experience is essential for successful digital transformation, but discrete service management tools create barriers to achieving this goal. With disparate data processes and an excessive amount of time and money spent on firefighting, you’re left with limited res...

It’s no secret that many organizations are under pressure to do more with the same (or even less) budget. Rapidly advancing technologies and constant change require you to work more efficiently in order to deliver transformational business projects. Unfortunately, traditional tools and processes l...

ServiceNow® Change Management enables organizations to mitigate the risks and minimize the impact of change to the business. Change Management delivers an essential part of a well-managed and governed IT environment; and, with effective ITIL–based change management, Change Management can speed up...

ServiceNow® ITOM Enterprise delivers a comprehensive and integrated set of ITOM capabilities that build seamlessly on your existing ServiceNow® IT Service Management (ITSM) investment. The process starts with making your ServiceNow Configuration Management Database (CMDB) service-aware. ServiceNow...

ServiceNow® Incident Management streamlines the process of restoring service following an unplanned disruption. It allows IT to capture and categorize incidents through self-service, chat, email, phone, and incoming events. Incidents are prioritized based on agreed service level targets and routed ...

ServiceNow® Problem Management helps organizations prevent problems and resulting incidents from happening, eliminate recurring incidents, and minimize the impact of incidents that cannot be prevented. ServiceNow supports the entire problem management lifecycle from first identification through inv...

ServiceNow® Security Operations helps organizations connect security and IT teams, respond faster and more efficiently to threats, and get a definitive view of their security posture. It connects the workflow and systems management capabilities of the ServiceNow platform with security data from lea...